Afternoon Receptionist

Summit Academy O I C•Minneapolis, MN

1d•$18 - $23•Onsite

About The Position

The Receptionist serves a critical role as the first point of contact for all students, staff, and visitors to Summit Academy OIC. This person is responsible for greeting all students, staff, and visitors (prospective students, donors, government representatives, and others); answering all incoming calls; and performing administrative duties to support the Enrollment Team.

Requirements

Excellent communication skills: in person, over the phone, and in writing.
Excellent listening and interpersonal skills.
Ability to interact and build rapport with diverse individuals from all walks of life, from prospective and current students to high-level donors and government officials.
Strong organizational skills and the ability to prioritize and multitask.
Customer-service skills.
Ability to remain flexible and adapt quickly to changing situations.
Ability to work efficiently and accurately in a fast-paced environment with multiple interruptions.
Strong administrative skills, including demonstrated proficiency in Microsoft Office and data entry; experience with CampusVue is a plus.
Ability to accurately capture messages and information.
High school diploma or GED
Prior professional experience in customer service
A minimum of one year of experience in a receptionist/ administrative support role in a professional office environment.

Nice To Haves

Two years of experience as a receptionist or in an administrative support role
Professional experience in an adult education setting

Responsibilities

Answers all incoming calls to a 7-line switchboard and directs callers to the appropriate extension.
Provides information about Summit Academy OIC and its programs to callers and visitors.
Greets and directs all visitors to Summit Academy OIC.
Ensures visitors sign in, are issued a visitor I.D., and are escorted by a staff member throughout the building at all times.
Manages the check-in process for all prospective student information sessions.
Coordinates bulk mailing to students and/or prospective students.
Receives, sorts, and forwards incoming mail, packages, and other deliveries as appropriate.
Coordinates the pick-up and delivery of express mail and courier services (e.g., FedEx, UPS, etc.).
Assists in the ordering, receiving, stocking, and distribution of office supplies.
Assists with various administrative tasks, such as filing and recordkeeping, preparation of student recruitment material, tracking calls of inquiry from prospective students in the student database, scheduling appointments, distributing parking permits, ordering business cards, and other special projects as assigned.
Maintains room reservation schedule for all conference and meeting rooms.
Maintains the lobby's appearance and neatness.
Coordinates with Marketing to ensure electronic signage is continually updated.
Conducts outgoing phone calls to students and prospective students as assigned.
Works closely with the Enrollment Team in ongoing enrollment initiatives such as confirming student attendance, entering data into the student database, etc.
Other duties as assigned.