Administrative Specialist/Receptionist - Afternoon Shift

Cleveland Metroparks • Cleveland, OH

8d • Onsite

About The Position

The Administrative Specialist/Receptionist greets, assists, and directs visitors in an efficient, professional, and friendly manner. The Administrative Specialist operates the administrative office phone system and performs assigned support duties. Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and/or holidays as required.

Requirements

• High school diploma or GED required.
• Strong interpersonal and customer service skills with the ability to develop and maintain effective working relationships with employees, stakeholders, and the public.
• Ability to efficiently navigate websites, online calendars, and printed materials to locate and relay accurate information.
• Excellent verbal and written communication skills, including proper grammar, spelling, and punctuation.
• Highly organized and detail-oriented with a proven ability to manage and prioritize multiple tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to exercise discretion and maintain confidentiality with sensitive information.
• Demonstrated ability to work independently with initiative, as well as cooperatively as part of a team.

Responsibilities

• Performs reception services in administrative offices; greets guests and visitors, determines identity and purpose for visit, signs in visitors, provides badges, and directs visitors to the appropriate area.
• Operates administrative phone system; answers incoming calls and directs callers as appropriate.
• Performs customer services duties including providing information in response to park and zoo visitor inquiries, and directs park visitors to the proper source for specific or detailed information.
• Keeps current on all park district and zoo information regarding special events, road closures, etc.
• Accepts and signs for deliveries; Ensures deliveries are delivered to the proper individuals/department.
• Performs opening and closing duties of reception area including unlocking and locking doors, turning on and off computer and lights, securing phone.
• Performs administrative support tasks as requested including filing, completing reports and forms, and assisting with special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED