PT Receptionist - afternoon/evening hours
About The Position
Manages the front desk, greets clients, and answers phones. The Receptionist is responsible for securing electronic signatures for all new client intake paperwork. This role requires strong communication with the office manager and therapists. All Agency staff are expected to focus on Quality Improvement as a part of their job responsibilities, in an effort to make the Agency a safe and healing environment for clients and staff. This expectation includes, but is not limited to: teamwork, improving service delivery, fulfilling department goals, and other job-specific tasks that encourage excellence.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read, and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
- Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to use a computer efficiently, with specific familiarity with the internet, accounting and database software, as well as Microsoft Outlook, Excel & Word.
- Must have valid Ohio Driver's License and maintain a driving record that allows that individual to be insurable.
- Candidates must be 21 or older to apply.
- References, background checks and drug screenings will be completed on all potential candidates.
Responsibilities
- Makes every effort to maintain a 'team first' spirit and atmosphere within the workplace environment fostering and maintaining appropriate working relationships within the assigned regional Encompass team, and with other Agency departments, as well.
- Creates a hospitable environment for guests and visitors. Acts as the 'face' of the office/Agency to the general public, including but not limited to friendly, compassionate and welcoming behavior.
- Answers and screens telephone calls, and forwards to appropriate personnel.
- Completes Intakes when potential clients call in.
- Greets visitors and clients and directs them to appropriate area or person.
- Schedules client appointments and send out paperwork.
- Composes and types routine correspondence.
- Performs routine office maintenance, overseeing office cleaning; Provides oversight for reception area and maintains cleanliness of office between cleanings (removing trash, picking up toys, etc.)
- Maintains car and room reservations/schedules
- Provides additional clerical and administrative support, as needed.
- Other duties may be assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
