Part-Time Afternoon Receptionist

Cole Health•Bellevue, WA

3d•Onsite

About The Position

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager. The following is a summary of major essential functions of the receptionist position. Specific functions may, from time to time, change. These functions include: Essential Functions: Team Responsibility Treat fellow administrative team members, clients and therapists with respect and politeness. To come to work on time and follow established dress code policies. Operational Responsibility 1. Greet clients. Give necessary documents to be completed at time evaluation or therapy to clients. Checking patients in Scheduler and contacts the necessary therapists when necessary. Collects and processes co-pays from clients, following standard work. 2. Professionally answer and address all phone calls. Ensure calls are redirected accordingly. Check telephone messages for accuracy and follow up. 3. Place appointment reminder calls to patients at the initial evaluation, 30 day visit, 6 month re-evaluation and treatments. 4. Maintain front desk metric boards per standard work. 5. Follow opening or closing procedures for the operation of the front desk. 6. Maintains cleanliness and order in front desk, waiting area, bathrooms and kitchens. This includes maintaining stock of cards, client forms and brochures in the waiting room. 7. Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status. 8. Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party. 9. Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party. 10. Processes incoming faxes to proper person. 11. Record client cancellations in Raintree Scheduler. Contact therapist of cancellation by telephone or in-person. 12. Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations. 13. Knowledgeable of all emergency procedures, and location of emergency equipment. In an emergency situation be prepared to call “911”. Also upon evacuating site transport emergency binder and appointment schedule out of office. 14. Attend daily administrative meetings 15. Observe patient confidentiality and follow HIPAA guidelines. Other Responsibilities That May Be Assigned 1. Advertising Attendance Reward Program. 2. Rescheduling client appointments as make-ups. 3. Assemble Client Welcome Packets. Two types of Welcome Packets must be maintained: one for Medicaid clients and one for Insurance clients. 4. Update and Maintain Food log and any other compliance logs. 5. Create new employee mailboxes 6. Faxing/sending by mail reports to physician offices and parents, and tracking receipt of physician signature on reports. 7. Filing and scanning 8. Assist with training of other administrative team members as assigned by the Executive Office Manager. 9. Carry out any other projects assigned by Executive Office Manager. The following is a summary of major essential functions of the Interpreter/Translator position. Specific functions may, from time to time, change. These functions include: Essential Functions: Operational Responsibilities: Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations. Ability to provide accurate, high quality interpretation services under pressure. Ability to access reference material needed to carry out their interpretation duties. Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures. Ability to handle therapeutic documents, terminology. Efficiency and strong team spirit. Flexibility with working hours Command of the Speech, Occupational, & Physical therapy treatment Terminology. Ability to maintain good inter-personal relationships. Proficient in Microsoft program applications and strong clerical skills. Observes patient confidentiality and follows HIPAA guidelines. Other Responsibilities That May Be Assigned Serve as administrative back up when necessary. Carry out any other projects assigned by their supervisor.

Requirements

Team Player
Accuracy
Dependability
Friendly, Outgoing, Polite
Multitask
Microsoft Office – Expert Level
High School Diploma or equivalent
Flexible Hours
One year of interpreting experience, or any equivalent combination of related education, training and experience
Ability to provide accurate, high-quality interpretation services under pressure.
Ability to access reference material needed to carry out their interpretation duties.
Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures.
Ability to handle therapeutic documents, terminology.
Efficiency and strong team spirit.
Command of the Speech, Occupational, & Physical therapy treatment Terminology.
Ability to maintain good inter-personal relationships.
Proficient in Microsoft program applications and strong clerical skills.
Observes patient confidentiality and follows HIPAA guidelines.

Nice To Haves

Graduation from an accredited college with an associate degree preferred

Responsibilities

Greet clients and provide necessary documents for completion.
Check patients in, schedule appointments, and contact therapists.
Collect and process co-pays from clients.
Answer and redirect phone calls professionally.
Check and follow up on telephone messages.
Place appointment reminder calls to patients.
Maintain front desk metric boards.
Follow opening and closing procedures for the front desk.
Maintain cleanliness and order in the front desk area, waiting room, bathrooms, and kitchens.
Maintain stock of cards, client forms, and brochures in the waiting room.
Receive and alert relevant personnel about changes in Medicaid and Commercial Insurance coverage.
Process incoming faxes.
Record client cancellations and notify therapists.
Be knowledgeable of the organization's personnel, business, and locations.
Be knowledgeable of emergency procedures and equipment.
Attend daily administrative meetings.
Observe patient confidentiality and follow HIPAA guidelines.
Assist with advertising the Attendance Reward Program.
Reschedule client appointments.
Assemble Client Welcome Packets (Medicaid and Insurance).
Update and maintain Food log and other compliance logs.
Create new employee mailboxes.
Fax or mail reports to physician offices and parents, and track receipt of signatures.
File and scan documents.
Assist with training other administrative team members.
Carry out other projects assigned by the Executive Office Manager.
Provide accurate, high-quality interpretation services under pressure.
Access reference material for interpretation duties.
Explain and communicate therapeutic procedures.
Handle therapeutic documents and terminology.
Maintain good inter-personal relationships.
Serve as administrative back up when necessary.