Aftermarket Support Manager (On-Site)

Terex Corporation•Durand, MI

13d•Onsite

About The Position

The Aftermarket Support Manager is responsible for the commercial performance and strategic development of the MPS aftermarket business throughout North and Central America. The role works closely with the distributor network and collaborates across the organization to drive revenue and margin growth, improve customer support, and identify new aftermarket opportunities. The manager leads aftermarket sales and support, develops distributor-specific growth plans, monitors performance, and uses sales history and market trends to identify opportunities. The role also supports customer and distributor issue resolution, improves processes, develops targeted aftermarket initiatives, and provides commercial input on pricing, inventory, parts availability, lead times, and market priorities. Domestic and international travel may be required. The position is on-site.

Requirements

Five or more years of experience in aftermarket, parts, industrial sales, product support, distribution management, or a related commercial field.
Ability and willingness to travel domestically and internationally as required.

Nice To Haves

Bachelor's degree in business, sales, marketing, engineering, or a related field, or an equivalent combination of education and experience.
Experience in aggregates, crushing and screening, heavy equipment, construction equipment, or industrial machinery.
Strong mechanical or technical aptitude.
Experience working with distributors, dealers, or channel partners.
Strong commercial, analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills and the ability to build relationships while maintaining accountability.
Proficiency with Microsoft Office applications.
Experience managing sales targets, forecasts, KPIs, and distributor business plans.

Responsibilities

Lead aftermarket sales performance and develop strategies to meet annual revenue, margin, and growth objectives, monitoring measures such as response times, order accuracy, credits, returns, mis-shipments, and open customer issues.
Establish sales targets, forecasts, and distributor-specific growth plans.
Review distributor performance, identify underperforming areas, and develop improvement actions.
Use historical sales and market trends to identify aftermarket opportunities.
Maintain relationships with key distributors and customers to support growth and market development.
Lead, coach, and develop the aftermarket sales and support team.
Ensure distributor and customer inquiries are addressed in a timely and professional manner.
Identify recurring issues and lead corrective actions and process improvements.
Support resolution of escalated customer and distributor concerns.
Maintain awareness of competitive pricing, programs, and aftermarket market activity.
Develop targeted aftermarket initiatives, programs, and campaigns to increase parts sales, dealer stocking, and customer coverage.
Collaborate with Sales, Operations, Supply Chain, Engineering, Product Management, Warranty/Service, Finance, and Marketing.
Provide commercial input regarding pricing, inventory, parts availability, lead times, and market priorities.
Communicate significant market trends, customer concerns, and business opportunities to internal stakeholders.
Keep current on technical and product knowledge to support distributors.