Aftermarket Sales Specialist

Quality Vision International Inc•Rochester, NY

2d•$26 - $30•Onsite

About The Position

The Aftermarket Sales Specialist will bridge the gap between sales execution and operational support. This role directly manages monthly accounts, handles service contracts, maximizes software upgrades, and acts as a critical touchpoint for customer outreach. This position is a high-performing, collaborative professional role mastering our aftermarket ecosystem.

Requirements

High School Diploma or GED required
2–4 years of experience in aftermarket sales, sales operations, or account management
Proficiency with Salesforce, general CRM systems, and advanced Excel knowledge (e.g., data sorting, formulas, account spreadsheets)
Proven ability to work well with others, build strong internal relationships, and collaborate across departments
A leadership-oriented mindset with the ability to manage operational administration with high accuracy while keeping an eye on strategic growth
Strong communication, presentation, and organization skills
Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)
Ability to occasionally move about and navigate through the workplace.
Ability to occasionally lift and carry objects of 10-15 pounds.

Responsibilities

Oversee and manage assigned monthly accounts, ensuring high retention and consistent customer satisfaction
Connect with existing customers to identify needs, introduce new offerings, and secure repeat aftermarket business
Identify accounts eligible for system upgrades, modernizations, and software solutions, driving incremental revenue
Assist in structuring, pricing, and pitching service contracts and extended warranties to clients
Utilize Salesforce daily to maintain impeccable customer data, tracking interactions, contract renewal dates, and sales pipelines
Execute accurate, timely order entry for parts, services, and software licenses, using Excel for data tracking and account forecasting
Work closely and collaboratively with field service, logistics, and the core sales department to ensure seamless service delivery
Refine and streamline the aftermarket sales workflow to improve overall team efficiency
Assist in generating sales reports and tracking KPIs to identify market trends and team bottlenecks

Benefits

Paid Time Off
10 paid holidays each year
Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years
Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees!
Employer-paid Short-Term & Long-Term Disability Insurance
Employer-paid Life Insurance
QVI 401k Retire Savings Plan: Up to 5% gross wages
Tuition Reimbursement: up to $7,000 annually
College Scholarship Programs for employee dependents
Annual discretionary bonuses (for non-commission roles)
$1,500 Employee Referral Bonus
Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges
Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs