Aftermarket Field Service Technician

Systems In Motion•Elgin, IL

27d•$26 - $30

About The Position

The Aftermarket Field Service Technician supports the customer base by performing planned and corrective maintenance in a timely, friendly, and professional manner. The technician is available for on-call work and maintains a properly prioritized service-call schedule, with maintenance agreement customers receiving priority. The role troubleshoots and repairs malfunctioning customer equipment and follows Conveyor Solutions Planned Maintenance Procedures exactly. The position performs mechanical and electrical work on conveyor systems, planned maintenance, customer reporting, and spare-parts inventory tasks. The technician may rely on higher-level technicians or management for final decisions on more complex issues. Work is primarily in a typical office or warehouse environment, and the position requires the ability to lift 100 pounds.

Requirements

High school education.
Mechanical experience in a related field.
Basic computer knowledge, including Excel, Word, Outlook, and the Internet.
Experience working with paperless work-order systems.
Mechanical aptitude.
Basic math skills and reasoning ability.
Strong written and oral communication skills.
Own basic hand tools.
Ability to lift 100 pounds.

Nice To Haves

Knowledge of different conveyor manufacturers and models.

Responsibilities

Perform mechanical corrective maintenance, including work on belts, chains, sprockets, pulleys, rollers, motors, speed reducers, belts and take-ups, photo eyes, sensors, sortation devices, pneumatic brakes, filters, stops, safety switches, and bearings.
Troubleshoot, diagnose, and repair mechanical and electrical problems and failures on conveyor systems; rely on higher-level technicians and/or management for final decisions on complex issues.
Perform planned maintenance by inspecting, adjusting, lubricating, and reporting.
Use Conveyor Solutions Planned Maintenance Procedures for various equipment and follow them exactly.
Observe and listen for equipment issues to help limit customer downtime.
Write clear and concise customer reports.
Accurately identify and report parts needed for repairs and spare inventory.
Perform spare-parts cycle counts.
Inspect customer spare-parts inventories to determine current and appropriate parts and quantities.
Maintain a positive attitude with service staff and company managers.
Follow the work schedule assigned by the Service Manager or Coordinator.
Maintain product-line knowledge to assist customers and coworkers with service issues.
Encourage superior customer communication skills among department personnel.
Assist with facility maintenance and issues when necessary and schedule permits.
Perform other duties as assigned.