Aftermarket Business Manager - Midwest

JCB North America

2d•Remote

About The Position

The Aftermarket Business Manager leads JCB’s aftermarket growth strategy across the Midwest territory by developing parts and service sales, promoting existing offerings, and identifying new products that meet market demand. The role works closely with dealers and JCB colleagues to improve dealer profitability, strengthen aftermarket operations, and grow parts and attachment sales. It covers North and South Dakota, Minnesota, Wisconsin, Nebraska, Iowa, Illinois, Indiana, Kansas, and Missouri, and is remote with 70% travel across the assigned territory. The position is full-time and exempt. Work takes place in both an office environment and occasionally a manufacturing or factory environment, where the employee may be exposed to noise and temperature changes. Physical activities include remaining stationary, using hands, reaching, talking and hearing; occasional standing and walking; and frequently moving or transporting up to 10 pounds. JCB is a privately owned manufacturer of construction and agricultural equipment with more than 80 years of innovation and 23 manufacturing facilities across four continents. JCB describes its focus as long-term innovation, customer value, product quality, and equipment designed to perform in demanding environments.

Requirements

Field sales and dealer management experience.
Ability to travel extensively, approximately 70%.
Bachelor’s degree or equivalent combination of education and experience to successfully perform the duties of the position.
Working knowledge of the attachments business and its applications in the construction and agriculture sectors.
Five or more years of parts experience in a similar industry.
Must pass applicable drug screens, background checks, and pre-employment tests, conducted in accordance with applicable law.
Strong problem-solving and analytical skills.
Ability to work in a high-stress environment.
Detail-oriented and able to work independently.
Collaborative approach to resolving issues affecting groups across the enterprise.
Ability to understand system and non-system processes, troubleshoot, and develop and recommend solutions.
Self-motivated team player who enjoys working in a dynamic environment.
Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Responsibilities

Achieve JCB Inc. parts and attachments sales and profit forecasts within the assigned territory.
Develop and implement a territory parts and service sales plan, including structured sales campaigns to meet annual objectives.
Help key dealers improve profitability through best-practice sharing, training, and coaching.
Work with the Regional Sales Manager, District Support Manager, and other JCB staff to analyze dealer aftermarket operations and develop them commercially using the JCB Service Excellence Program.
Identify new-product opportunities and provide feedback to the product department.
Prioritize product opportunities to enhance and develop JCB’s aftermarket offering.
Help dealers identify market potential and JCB market share, and propose ways to recover lost business.
Review lost-sales information with dealers and determine actions to resolve issues.
Monitor and report competitive parts and attachments supplier activity in the territory.
Launch or advance the Yellowshield extended warranty program, maintenance contracts, and other JCB aftermarket solutions across dealer departments.
Review dealer stock and ordering efficiency to maximize dealer profitability.
Work with service departments to develop service-linked parts offers.
Make territory business decisions, including pricing and commercial support, to achieve sales growth targets.
Review dealer performance and progress against agreed marketing plans with senior management.
Support the Attachments division with regional market intelligence and product requirements.
Perform other duties as assigned.