Business Development Manager - Data Center Aftermarket

Daikin Applied Americas•Plymouth, CT

3d•$108,800 - $171,700•Remote

About The Position

Daikin Applied is seeking a National Data Center Service Development Manager to lead the growth and development of its aftermarket service business in the Data Center market. The role focuses on increasing maintenance agreement sales and attachment rates for Daikin Applied equipment by developing and executing a national service strategy in partnership with District Service organizations. The position serves as Daikin Applied’s subject matter expert on the Data Center market and its mission-critical operational, reliability, uptime, equipment, and service requirements. It establishes consistent, scalable approaches to maintenance agreement programs, scopes of work, pricing strategies, proposals, and sales processes, while preserving local ownership of customer relationships and service execution. Working across District Service organizations, Service leadership, National Accounts, Data Center teams, Sales, Operations, Finance, Product Management, and other functions, the manager leads initiatives to grow recurring aftermarket revenue, improve customer retention, strengthen competitiveness, and establish Daikin Applied as a preferred service partner. The position is remote in the USA and requires flexibility to travel.

Requirements

Bachelor’s degree in business, engineering, or a related field, or equivalent work experience.
At least 5 years of relevant experience.
At least 5 years of management, leadership, business development, or strategic sales experience.
Work visa sponsorship is not available for this position.

Nice To Haves

At least 10 years of relevant experience.
At least 5 years specifically involving Data Centers, mission-critical facilities, HVAC service, aftermarket service, or strategic account development.

Responsibilities

Develop and execute a national Data Center aftermarket service growth strategy focused on maintenance agreement sales, attachment rates, recurring revenue, and customer retention.
Partner with District Service organizations to identify, develop, price, propose, negotiate, and secure Data Center maintenance agreements and other aftermarket service opportunities.
Serve as the national subject matter expert on Data Center operations, customer requirements, mission-critical environments, equipment applications, service expectations, and market trends.
Meet consistently with the SVP of Sales and VP of National Accounts to understand market activity and Data Center customer requirements.
Develop standardized Data Center maintenance agreement programs and scopes of work for use across District Service organizations, with flexibility for customer and local market requirements.
Establish and maintain national maintenance agreement pricing strategies that balance customer requirements, competitive positioning, service capabilities, risk, and profitability.
Develop strategies to convert Daikin Applied equipment customers into long-term service customers and expand existing relationships across facilities, equipment, and locations.
Support District Service teams on strategic and complex opportunities through customer meetings, account strategies, proposal development, presentations, negotiations, and contract development.
Coordinate national and multi-District opportunities to provide a consistent customer experience while maintaining local District ownership and execution.
Develop standardized tools, processes, proposal templates, pricing methodologies, and best practices for Data Center service sales.
Analyze installed equipment, customer relationships, market trends, competition, pipeline, win rates, pricing, margins, and other business information to identify and prioritize opportunities.
Establish and monitor key performance indicators, including maintenance agreement bookings, revenue, attachment rates, pipeline, win rates, margins, renewals, and customer retention.
Train and coach District Service and Sales teams to improve their Data Center market knowledge and ability to secure and grow service business.
Build and maintain strategic relationships with key Data Center customers and industry stakeholders.
Identify improvements to processes, policies, programs, pricing, and service offerings that increase growth, scalability, profitability, and customer satisfaction.
Lead through influence to align District and functional leaders and drive adoption of national strategies, standards, and best practices.
Provide senior management with leadership and recommendations on strategy, market opportunities, customer requirements, pricing, investment priorities, and business performance.

Benefits

Multiple medical insurance plan options.
Dental and vision insurance.
401(k) retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% of the next 2%.
Company-provided life insurance, with optional employee-paid voluntary life insurance, dependent life coverage, and voluntary accident coverage.
Short-term and long-term disability coverage.
Three weeks of paid time off for new employees.
Eleven company-paid holidays.
Paid sick time in accordance with applicable federal, state, and local law.
Paid parental leave after 6 months of continuous service.
Tuition reimbursement after 6 months of continuous service.
Potential bonus of up to 25%.