Aftermarket Business Manager

Integral dx•Montevideo, MN

13h

About The Position

The Aftermarket Business Manager leads Integral dx’s strategy and growth in the aftermarket business segment, ensuring superior service and profitable performance in parts, service, and support solutions. The role develops and executes business plans to expand market share, optimize inventory management, enhance customer satisfaction, and strengthen long-term client relationships. The manager works closely with the IDX General Manager and executive leadership to align aftermarket initiatives with overall company objectives. Job-related travel is required 50% of the time.

Requirements

Strong business acumen and the ability to balance strategic thinking with operational execution.
Proven ability to analyze data, identify trends, and make informed business decisions.
Excellent communication, negotiation, and problem-solving skills.
Proficiency in CRM systems, ERP software, and Microsoft Office Suite.
Experience in supply chain, inventory management, and customer service best practices.
At least 5 years of progressive experience in aftermarket sales, parts management, or a similar field, with some leadership responsibilities.
Any combination of education and experience that provides the required skills and knowledge for successful performance is acceptable.

Nice To Haves

Bachelor’s degree in business, engineering, or a related field preferred.
Experience in equipment manufacturing or sales strongly preferred.

Responsibilities

Develop and implement short- and long-term aftermarket strategies to drive revenue growth, profitability, and customer loyalty.
Mentor and coach aftermarket sales, service, and support teams to achieve performance targets and deliver exceptional customer experiences.
Build and maintain strong relationships with key customers, identifying opportunities for service and process improvements.
Oversee inventory management to ensure parts availability, minimize excess, and optimize strategies.
Partner with engineering, production, sales, and accounting teams to support seamless operations, accurate order processing, and efficient issue resolution.