Business Analyst - Aftermarket Solution

CIRCOR Aerospace & Defence • Monroe, NC

2d • $70,000 - $85,000

About The Position

The Business Analyst serves as the conduit between internal and external customers and the software development team, translating customer business needs into application and operational requirements. The role develops and maintains analytical models supporting customer coverage, service eligibility, and revenue opportunities, and analyzes market trends, customer needs, historical data, and internal margin and revenue targets to recommend pricing, product costing, and market strategies.

The analyst determines how ERP systems and other best-practice techniques can support business practices, participates in defining interfaces to ERP and integrated systems, builds knowledge of other information systems and their business capabilities, and supports queries and reports for operating needs. The role also identifies, communicates, and resolves issues and provides updates and activity or priority reports at daily or weekly meetings. The position requires managing multiple initiatives and collaborating professionally with customers, managers, and subject matter experts.

Requirements

• Experience with an IFS v7 or higher ERP system and associated business processes.
• Demonstrated aptitude for analytics.
• Ability to manage large amounts of transactional data and identify trends down to the part-number level using statistical and analytical tools.
• Ability to manage multiple priorities independently and as a team player.
• Ability to solve problems independently and creatively translate business requirements into technical solutions.
• Ability to communicate complex ideas effectively.
• Strong proficiency in data analysis and visualization tools such as Excel and Power BI.
• Experience working with CRM systems such as Dynamics 365 or Salesforce.
• Understanding of database management systems.
• Ability to solve problems creatively through innovation and process re-engineering.
• Interpersonal skills to establish confidence and rapport and foster cooperative relationships with clients and coworkers.
• Ability to remain friendly, empathetic, and professional under stressful circumstances and tight timelines.
• Strong skills in the MS Office Suite.
• Project management skills.
• Must be a U.S. citizen.
• At least 2 years in an analytical reporting role, preferably in a manufacturing environment.

Nice To Haves

• Four-year degree in business administration or a related field preferred.

Responsibilities

• Communicate and collaborate proactively with internal and external customers to analyze information needs and functional requirements.
• Deliver requirements artifacts as needed, including functional requirements, business requirements documents, use cases, and GUI, screen, and interface designs.
• Engage successfully in multiple initiatives simultaneously.
• Translate customer business needs into application and operational requirements.
• Serve as the conduit through which requirements flow between the customer community and the software development team.
• Develop and maintain analytical models for customer coverage, service eligibility, and revenue opportunities.
• Analyze market trends, customer needs, historical data, and internal margin and revenue targets to recommend pricing, product costing, and market strategies.
• Determine how ERP systems and best-practice techniques can support business practices.
• Define and participate in analysis of interfaces to ERP and other integrated systems.
• Build knowledge of other information systems and communicate their capabilities in the context of the business.
• Support queries and reports to address operating needs.
• Use communication, analytical, and problem-solving skills to identify, communicate, and resolve issues.
• Provide updates at daily or weekly meetings and report on activities and priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed