Aftermarket Business Manager
About The Position
The Aftermarket Business Manager leads Integral dx’s strategy and growth in the aftermarket business segment, with accountability for superior service and profitable performance across parts, service, and support solutions. The role develops and executes business plans to expand market share, optimize inventory management, enhance customer satisfaction, and strengthen long-term client relationships. It works closely with the IDX General Manager and executive leadership to align aftermarket initiatives with overall company objectives. Job-related travel is required 50% of the time.
Requirements
- Strong business acumen and the ability to balance strategic thinking with operational execution.
- Ability to analyze data, identify trends, and make informed business decisions.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in CRM systems, ERP software, and Microsoft Office Suite.
- Experience in supply chain, inventory management, and customer service best practices.
- Five or more years of progressive experience in aftermarket sales, parts management, or a similar field, with some leadership responsibilities.
- Any combination of education and experience that provides the required skills and knowledge for successful performance is acceptable.
Nice To Haves
- Bachelor’s degree in business, engineering, or a related field preferred.
- Experience in equipment manufacturing or sales strongly preferred.
Responsibilities
- Develop and implement short- and long-term aftermarket strategies that drive revenue growth, profitability, and customer loyalty.
- Mentor and coach aftermarket sales, service, and support teams to achieve performance targets and deliver exceptional customer experiences.
- Build and maintain strong relationships with key customers, identifying opportunities for service and process improvements.
- Oversee inventory management to ensure parts availability, minimize excess, and optimize strategies.
- Partner with engineering, production, sales, and accounting teams to ensure seamless operations, accurate order processing, and efficient issue resolution.
- Travel for work, required 50% of the time.
Benefits
- Medical insurance
- Health Savings Plan (HSA)
- Dental insurance
- Vision insurance
- Flexible Spending Plans (Dependent and Medical)
- Accident insurance
- Critical illness coverage
- Short-term disability
- Long-term disability
- 401(k) with employer match
- Term life benefits
- Employee Assistance Program (EAP)
- Employee-of-the-Month
- Employee-of-the-Year
- Employee luncheons
- Company picnics
- Community volunteering opportunities
- RITALKA University
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
