Aftermarket Product Development Manager

Carrier•East Syracuse, NY

2d•$96,000 - $192,000

About The Position

The Aftermarket Product Development Manager drives business growth through new product development, product enhancements, and connected solutions for aftermarket applications in the transport refrigeration industry. The role combines technical expertise, project management, and strategic planning to launch and grow aftermarket products that meet customer needs and evolving market demands. The manager leads cross-functional teams and works closely with Sales, Marketing, Service, Engineering, and Supply Chain.

Requirements

Bachelor’s degree.
At least 7 years of combined product development experience in transport refrigeration, refrigeration, HVAC, and heavy-duty trucking.
At least 3 years of project management experience.

Nice To Haves

Bachelor’s degree in engineering.
Strong working knowledge of refrigeration systems and components, with excellent problem-solving and analytical skills.
Excellent project management, communication, and cross-functional collaboration skills, with demonstrated ability to multitask.
Proficiency with Product Lifecycle Management systems such as Windchill, ERP systems such as JDE or SAP, and CAD tools such as SolidWorks, Creo, or similar.
Proficiency with MS Office and collaboration tools such as MS Teams and Zoom.
Ability to travel occasionally to support field trials and customer visits.
Experience with transport refrigeration systems and components.
Experience in electrical design, power electronics, IoT sensing, or battery power management components.
Ability to think outside in and navigate ambiguity to create innovative solutions.
Self-driven and motivated, with the ability to excel in a dynamic environment.
Advanced degree in engineering (MS or higher).

Responsibilities

Lead development of new aftermarket products from concept through launch, ensuring compliance with safety, regulatory, and quality standards.
Manage multiple projects and coordinate cross-functional teams to meet aggressive timelines and cost, quality, and performance KPIs.
Work with Sales, Marketing, and the dealer network to gather customer needs and establish value propositions that support adoption of aftermarket offerings.
Collaborate with Engineering and Service to define and execute test plans, improve product performance and serviceability, and validate designs through field trials.
Support Supply Chain with supplier selection, supplier sample qualification, and new product introduction forecasts.
Identify and develop IoT sensing, connectivity, and electrification solutions that enhance existing offerings and advance the organization’s digital strategy.
Serve as the subject matter expert for aftermarket offerings.
Drive resolution of sustaining issues and provide technical insight on existing products.
Manage product lifecycle strategy and identify parts-obsolescence risks that require redesign or replacement of discontinued components.
Support Sales, Inventory & Operations Planning (SIOP) and Excess & Obsolete (E&O) processes with product insight and lifecycle considerations.