Aftermarket Product Specialist

Hendrick Automotive Group•Cary, NC

1d•Onsite

About The Position

The Aftermarket Product Specialist is responsible for accurately preparing, maintaining, transmitting, and posting aftermarket product in a timely manner. The role has no direct supervisory responsibilities and is primarily performed at a desk in an office setting, with frequent clerical and administrative work and interaction with customers, managers, and employees. Regular, predictable attendance is required; scheduled shifts may include evening hours, weekends, and holidays. The position requires an associate degree or equivalent from a two-year college or technical school, six months to one year of related experience and/or training, or an equivalent combination of education and experience. Previous accounting experience in a high-volume environment is desired, and strong organizational skills are required. The employee should have intermediate knowledge of Microsoft Office products and be able to learn dealership management, spreadsheet, accounting, and inventory software. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Requirements

Associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Strong organizational skills.
Intermediate knowledge of Microsoft Office products.
Ability to learn the Dealership Management System, spreadsheet software, accounting software, and inventory software.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to add, subtract, multiply, and divide, and calculate figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
Regular and predictable attendance.
Ability to perform the essential duties, with reasonable accommodations available for individuals with medical conditions.

Nice To Haves

Previous accounting experience in a high-volume environment.
Related experience and/or training.

Responsibilities

Review and correct schedules.
Process cancellations.
Post ACH payments received.
Verify cancellation forms are accurate and complete, including customer/dealer signatures and the refund-to section.
Distribute refunds, such as by cutting checks or processing down payment journal entries.
Send cancellation requests for processing.
Verify monthly cancellation payments received.
Post monthly cancellation payments upon receipt from the accounting manager via bank reconciliation.
Manage and clear cancellation schedules for each store.
Provide notes about issues requiring dealership management attention to the accounting manager for weekly review in debriefs.
Build relationships and communicate with dealership personnel, accounting managers, and HAG.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow Safeguards rules and regulations.
Demonstrate the company's Core Values and comply with company policies and procedures.
Observe federal, state, local, and company safety rules and regulations while performing duties.
Perform other duties as assigned.