Aftermarket Sales Specialist

Seco Warwick•Meadville, PA

1d•Onsite

About The Position

Proactively pursue aftermarket business with the goal of 100% customer satisfaction and prompt, courteous service on a continually expanding basis, contributing growth and profitability to the company's operation.

Requirements

Good customer service skills.
Knowledge of product designs.
Strong sense of urgency and commitment in completing tasks.
Good interpersonal skills, with the ability to effectively communicate and negotiate the sale.
Workable and efficient knowledge of AutoCAD.
Ability to read and interpret a variety of engineering drawings.
Ability to efficiently use the computer, Microsoft Dynamics, Microsoft CRM, RX o View (Archive system) or other software programs as required.
Microsoft Office Training Required
Mandatory training including orientation, as well as additional training specified. Re-training will be provided as procedures are revised.
Any other training deemed necessary by the corporation or immediate supervisor.
Requires a minimum of an associate’s degree in a technical engineering field, or equivalent direct experience.
Requires a minimum of one (1) to two (2) years of selling experience related to capital goods and/or a customer service-related position.

Nice To Haves

Ability to proactively develop and maintain new aftermarket business.
Ability to aggressively pursue customers to develop and close new orders
Accuracy, completeness, and timeliness of proposals and tasks.
Ability and willingness to accomplish annual objectives as established by yearly marketing plans.
Maintain constant flow of work by meeting requested deadlines.
Degree of respect and cooperation within and outside the organization.

Responsibilities

Interpret and properly identify customer parts and service requirements from furnace serial numbers, files, previous order files, drawings, and instruction manuals.
Proactively pursue and evaluate inquiries for potential proposal preparation.
Determine material requirements from bill of materials, verify part numbers, duplicate drawings, and check material availability.
Prepare product quotes including cost estimating, establishing selling prices based on published pricing schedules, determine availability, and maintain accurate cost records.
Process obtained orders by preparing paperwork; enter information into the ERP system for assignments, work orders, production schedules and invoices to complete each order.
Purchase raw materials and manufactured items required to complete customer requirements. Check best price and availability of outside purchased items and enter electronic purchase requisitions into computer system.
Work diligently with colleagues and vendors in the best interests of both customer and company harmony.
Notify customers of shipments.
Prepare recommended spare parts lists and assist with determining service needs as required.
Travel as required for specific projects or training.
Make sound decisions concerning pricing, scheduling, and sources, including make or buy decisions in the best interest of the company using sound business sense and consulting immediate supervisor when necessary.
Track market activity through available information resources to assure profit optimization.
Help implement the established Quality Program, as a condition of employment, as stated in the Corporate Procedures.
Maximize revenue-producing activities and minimizing and/or eliminating non-revenue producing activities. Question the status quo and change when beneficial.
Any other reasonable task or duty as assigned.