Aftercare Specialist

Anthos Home•New York, NY

4d•Hybrid

About The Position

Anthos|Home is seeking an experienced social service professional to serve as an Aftercare Specialist. The role supports Participants for one year after they move into a new home, helping them adjust, maintain housing stability, and meet tenant obligations. Aftercare is light-touch and housing-led. The Specialist is tenants’ primary point of contact after move-in and coordinates with their support networks and Property Providers as needed. The Specialist reports to the Aftercare Supervisor and works in a hybrid environment, with onsite work at Bronx and Manhattan locations. The role involves regular Participant check-ins and visits, resource referrals and coordination, housing voucher recertification support, documentation, and response to housing-related emergencies. The position requires flexibility to work evenings and weekends as needed.

Requirements

Bachelor’s degree in a relevant field and/or 2–3 years of experience working with people in housing and human services.
Some familiarity with the NYC housing market and voucher system.
Experience with community-based outreach.
Proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint.
Willingness to travel and make multiple visits in the community.
Ability to use public transportation and ascend and descend stairs at locations that may not have elevator access, or meet the same requirements with reasonable accommodation.
Willingness and ability to use AI-enabled tools regularly and learn new tools as the technology evolves.
Fluency in both English and Spanish.
Excellent interpersonal, verbal, and written communication skills, including negotiation and de-escalation.
Strong case-note writing skills and ability to produce timely, clear, detailed documentation in Salesforce.
Trauma-informed approach to working with Participants navigating housing transitions, with comfort in crisis response and tenancy stabilization in complex situations.
Strong critical thinking and independent judgment, organization, attention to detail, and commitment to accuracy.
Adaptability in a fast-moving startup environment with evolving processes.
Self-direction, ownership of work, consistent follow-through, and high standards.
Passion for the organization’s mission and commitment to moving people into stable homes with urgency, care, and excellence.

Responsibilities

Conduct monthly phone check-ins with Participants about adjustment to their homes, rent arrears, utility issues, building security, repairs and maintenance, and communication with Property Providers.
Conduct quarterly in-person, in-unit visits to review housing-related concerns and inspect units for general maintenance and repair needs.
Ask Participants about their benefits and employment status during check-ins.
Respond to housing and tenant-related emergencies during normal business hours and after hours.
Refer Participants to community resources for financial literacy, mental health, wellness, legal support, and other needs.
Contact members of Participants’ support networks, including Fair Futures Coaches and Preventive Services providers, when needed.
Share concerns about Property Providers with the Housing Acquisition team.
Liaise between Participants and property owners and facilitate meetings and communication as needed.
Attend meetings and case conferences to coordinate supports and promote housing stability.
Begin supporting Participants with housing voucher recertification in the eighth month.
Coordinate a warm handoff between Participants and Property Providers with the Aftercare Operations Team.
Maintain thorough and accurate progress notes and correspondence while protecting confidential information.
Use Anthos|Home technology, including approved AI-enabled tools, for documentation, tracking, communication, and other core work.
Complete ad hoc tasks and provide support within the Aftercare Team.