Aftercare Specialist

Anthos Home•New York, NY

2d•$65,000 - $70,000•Hybrid

About The Position

Anthos|Home is seeking an experienced social service professional to work as an Aftercare Specialist on a team reporting to the Aftercare Supervisor. The Specialist works with Participants for one year after they move into a new home, helping ensure housing stability, a positive housing experience, and compliance with tenant obligations. Aftercare is light-touch and housing-led. The Specialist is the primary post-move-in contact for tenants and works with their support networks and Property Providers as needed. The role is hybrid and involves onsite work at Bronx and Manhattan locations, as well as community visits. The position requires flexibility to respond to housing and tenant-related emergencies during normal business hours and after hours, and to work evenings and weekends as needed.

Requirements

Bachelor’s degree in a relevant field and/or 2–3 years of experience working with people in the housing and human services sector.
Some familiarity with the New York City housing market and voucher system.
Experience with community-based outreach.
Proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint.
Willingness to travel and make multiple visits in the community.
Ability to use public transportation and ascend and descend stairs, or meet the same requirements with reasonable accommodation.
Willingness and ability to use AI-enabled tools regularly and learn new tools as technology evolves.
Fluency in both English and Spanish.
Excellent interpersonal, verbal, and written communication skills, including negotiation and de-escalation.
Excellent case note writing skills, including the ability to produce timely, clear, and detailed documentation in Salesforce.
Trauma-informed approach to working with Participants navigating housing transitions; comfort with crisis response and tenancy stabilization in complex situations.
Strong critical thinking and independent judgment, organization, attention to detail, and commitment to accuracy.
Adaptability in a fast-moving startup environment with evolving processes.
Self-direction, ownership, consistent follow-through, and commitment to high standards.

Responsibilities

Conduct monthly phone check-ins to assess how Participants are adjusting, address rent arrears and utility issues, ask about building security and repair or maintenance needs, and discuss communication with Property Providers.
Conduct quarterly in-person visits in Participants’ units to review housing concerns and inspect for general maintenance and repair needs.
Ask Participants about benefits and employment status during check-ins.
Respond to housing and tenant-related emergencies during normal business hours and after hours.
Refer Participants to community resources related to financial literacy, mental health, wellness, legal support, and other needs.
Contact members of Participants’ support networks, such as Fair Futures Coaches or Preventive Services providers, when needed.
Share concerns about Property Providers with the Housing Acquisition team.
Liaise between Participants and property owners, facilitating meetings and communication as needed.
Attend meetings and case conferences as needed to coordinate supports and promote housing stability.
Begin supporting Participants with voucher recertification starting in the eighth month.
Coordinate a warm handoff between Participants and Property Providers with the Aftercare Operations Team.
Maintain thorough, accurate progress notes and correspondence while protecting confidential information.
Use Anthos|Home technology, including approved AI-enabled tools, for documentation, tracking, communication, and other core work.
Complete ad hoc tasks and provide support within the Aftercare Team.