Aftercare Resource Navigator Quality & Compliance Supervisor

Eckerd Connects•Lauderhill, FL

59d•Remote

About The Position

The Aftercare Resource Navigator Quality & Compliance Supervisor leads quality and compliance support for assigned programs. The position provides remote and onsite technical assistance to program staff to develop, implement, and maintain quality assurance and improvement systems that support productivity, performance, and outcomes aligned with contract goals and Eckerd Connects’ mission, vision, and values. The role analyzes program quality and safety measures, supports quality improvement initiatives, monitors compliance with regulatory and contractual requirements, and helps programs address audit findings and performance challenges. The supervisor also leads the Quality team’s work, including quantitative analysis and compliance reviews, qualitative program and system analysis, and professional development activities. The position prepares performance reports, maintains tracking tools and schedules, shares current information about applicable rules and policies, and participates in agency-wide continuous quality improvement and accreditation activities. It is remote, with 25% travel required as needed for program visits. The After Care Resource Navigator Program aims to improve outcomes for youth returning to the community from residential commitment facilities. It identifies and builds relationships with resources that meet youth and family service needs, connects them with appropriate resources, and provides transitional planning for youth pending release, including those on Conditional Release or Post-Commitment Probation and those released without supervision.

Requirements

Bachelor’s degree from an accredited college or university in Accounting, Finance, Business, Public Administration, or a related field; alternatively, an Associate’s degree plus two years of relevant experience.
At least two years of experience in Quality Improvement or Quality Assurance.
For candidates with an Associate’s degree, two years of experience monitoring non-profit contracts in criminal justice, social services, or education is required.
At least one year of experience in a supervisory or team lead capacity.
Skills in employability, vocational, rehabilitative programming, evaluation and diagnosis, analysis, written and oral communication, interpersonal relationships, coaching, counseling, computer literacy, and training.
Knowledge or experience in specialized areas such as working with individuals with substance use challenges, underemployment, or child welfare.
Knowledge of statutes, contract terms, and Quality Management standards.
Ability to analyze data and trends, apply findings to accepted standards, and recommend improvements.
Ability to identify challenges and propose short- and long-term solutions.
Must successfully pass required background screenings, including applicable state, local, and funder criminal background checks.
Must pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.
Must meet Eckerd Connects Auto Insurance requirements, be able to drive for business purposes, and maintain an appropriate, valid state driver’s license.
Must be able to travel as required, including local travel, travel to other states, overnight travel, or consecutive days.
Some positions in Florida may require Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse.

Responsibilities

Provide remote and onsite technical assistance and guidance to program staff on developing, implementing, and maintaining quality assurance and improvement systems.
Analyze program quality and safety metrics with partners to determine whether quality improvement intervention is needed.
Help develop and monitor quality improvement initiatives addressing program goals, deliverables, staffing-related improvement areas, and client outcomes.
Provide subject matter expertise on programming design and selection of training programs and workshops to improve performance outcomes.
Work with Operations and relevant Eckerd Connect Spokes to implement and monitor program improvement plans, corrective action plans, formal program responses, and other measures arising from audits.
Monitor assigned programs’ quality metrics and relevant data to ensure regulatory compliance and use of quality improvement practices.
Prepare monthly performance outcome reports and other reports as required based on technical assistance provided to assigned programs.
Maintain project schedules, databases, and other tools to document, track, evaluate, and report contractual requirements and program tasks.
Provide current information about federal and state rules, contract requirements, procedures, and policies affecting staff and participants.
Promote and participate in agency-wide continuous quality improvement initiatives, including participation in the Performance and Quality Improvement Committee.
Lead the Quality team’s work, including quantitative analysis, compliance reviews, qualitative program and systems analysis, and professional development through curriculum development, training, and retention activities.
Participate in accreditation maintenance and reaccreditation activities.