After Sales Specialist

MiCROTEC • Corvallis, OR

6d • Hybrid

About The Position

The After Sales Specialist supports existing customers through after-sales activities, including service contracts, spare parts orders, Return Material Authorizations (RMAs), and back-office sales processes. The role ensures excellent customer service and accurate business-system management, working with customers, Account Managers, Service Technicians, Logistics, Finance, and Project Management to assess needs, develop proposals, process orders, and maintain business records.

This is an onsite position at MiCROTEC’s office in Corvallis, Oregon, with some hybrid work (1–2 days per week) potentially available after six months of onboarding. The standard full-time schedule is Monday through Friday, 8:00 AM–5:00 PM. Occasional flexibility may be required to support customer or operational needs, and occasional travel or trade show attendance may be required. Compensation is a base salary of $27.50–$30 per hour, depending on experience, plus commission.

Requirements

• Strong organizational and multitasking skills, with excellent attention to detail.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service mindset and problem-solving ability.
• Proficiency with Microsoft Office and business systems software.
• Ability to work collaboratively across departments.
• At least 2 years of experience in customer service, sales support, logistics, order management, or after-sales coordination.

Nice To Haves

• Associate’s or Bachelor’s degree in Business Administration, Supply Chain, or a related field; equivalent experience is considered.
• Experience with ERP/CRM systems.
• Manufacturing or industrial equipment experience.
• Prior experience in a technical after-sales, sales support, or sales operations role.

Responsibilities

• Process spare parts orders for customers, technicians, and internal teams.
• Coordinate and manage Return Material Authorizations (RMAs).
• Verify pricing, availability, warranty status, and required documentation.
• Communicate order status, lead times, and delivery updates to customers and internal stakeholders.
• Coordinate with Purchasing, Warehouse, Service, and Accounting to resolve returns and replacements promptly.
• Manage sales processes, including proposals, purchase orders, order confirmations, and sales order entry.
• Maintain accurate proposal, pricing, and customer data in CRM and ERP systems.
• Track and support service contracts, service visits, and related documentation.
• Assist with project release communications and handoff coordination to Project Management.
• Manage renewal activities for customer support contracts, including proposal preparation and customer follow-up.
• Maintain accurate records in Macola, CRM, ServiceNow, SharePoint, and other internal systems.
• Keep customer files, project records, quote history, and sales documentation complete and organized.
• Support data updates and documentation requests from internal departments.
• Serve as a primary point of contact for customer inquiries about spare parts, returns, and order support.
• Provide administrative support to Account Managers, After Sales Specialists, and Service teams.
• Collaborate across departments to support customer and operational workflows.
• Identify opportunities to improve processes and reduce administrative inefficiencies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed