After Sales Specialist

MiCROTEC INC•Corvallis, OR

7d•$28 - $30•Hybrid

About The Position

MiCROTEC is a high-tech company and global leader in wood scanning solutions, with offices in several countries and customers among the world’s largest sawmills and wood processing companies. The company develops technologies including CT, X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging. The After Sales Specialist supports existing customers through service contracts, spare parts orders, Return Material Authorizations (RMAs), and back-office sales processes. The role focuses on excellent customer service and accurate system management, working closely with customers, Account Managers, Service Technicians, Logistics, Finance, and Project Management to assess needs, develop proposals, process orders, and maintain business systems. The position is based onsite at MiCROTEC’s office in Corvallis, Oregon, with some hybrid work (1–2 days per week) potentially available after six months of onboarding. The standard full-time schedule is Monday through Friday, 8:00 AM–5:00 PM, with occasional flexibility to support customer or operational needs. The position is primarily office-based and involves frequent computer use; occasional travel or trade show attendance may be required. Compensation is a combination of base salary and commission, with an anticipated starting base rate of $27.50 to $30 per hour depending on experience.

Requirements

Strong organizational and multitasking skills with excellent attention to detail.
Professional written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service mindset and problem-solving ability.
Proficiency with Microsoft Office and business systems software.
Ability to work collaboratively across departments.
At least 2 years of experience in customer service, sales support, logistics, order management, or after-sales coordination.
Regular in-office presence at the Corvallis, Oregon office is required; some hybrid work may be granted after six months of onboarding.

Nice To Haves

Associate’s or Bachelor’s degree in Business Administration, Supply Chain, or a related field; equivalent experience is also considered.
Experience with ERP/CRM systems.
Manufacturing or industrial equipment experience.
Prior experience in a technical after-sales, sales support, or sales operations role.

Responsibilities

Process spare parts orders for customers, technicians, and internal teams.
Coordinate and manage Return Material Authorizations (RMAs).
Verify pricing, availability, warranty status, and required documentation.
Communicate order status, lead times, and delivery updates to customers and internal stakeholders.
Coordinate with Purchasing, Warehouse, Service, and Accounting teams to resolve returns and replacements in a timely manner.
Manage sales processes, including proposals, purchase orders, order confirmations, and sales order entry.
Maintain accurate proposal, pricing, and customer data in CRM and ERP systems.
Track and support service contracts, service visits, and related documentation.
Assist with project release communications and handoff coordination to Project Management.
Own customer support contract renewals, including proposal preparation and customer follow-up.
Maintain accurate records in Macola, CRM, ServiceNow, SharePoint, and other internal systems.
Ensure customer files, project records, quote history, and sales documentation are complete and organized.
Support data updates and documentation requests from internal departments.
Serve as a primary contact for customer inquiries about spare parts, returns, and order support.
Provide administrative support to Account Managers, After Sales Specialists, and Service teams.
Collaborate across departments to support customer and operational workflows.
Identify opportunities to improve processes and reduce administrative inefficiencies.