Aesthetic Associate

AYA Skin•Atlanta, GA

About The Position

AYA Medical Spa is seeking an Aesthetic Associate to create a welcoming first impression and a memorable, luxury experience for clients while supporting efficient, productive provider schedules. The role handles incoming inquiries, manages appointments, and converts leads into bookings in a fast-paced, goal-oriented medical spa. The ideal candidate has a positive demeanor, strong communication and client-interaction skills, and a genuine interest in beauty, wellness, and aesthetics. The associate welcomes clients, guides them through check-in and check-out, helps complete paperwork, processes payments, recommends retail offerings, and secures follow-up appointments. They respond to client questions and feedback with professionalism and empathy, maintain an inviting reception area, and build client relationships through personalized interactions and follow-ups. The role also responds to inquiries by phone, email, and web; learns about prospective clients’ goals and explains the spa’s offerings; and encourages bookings through a consultative approach. The associate manages and optimizes the appointment calendar, confirms appointments and sends reminders, maintains accurate and confidential client records in the practice management system, supports marketing initiatives, and takes on additional responsibilities as needed.

Requirements

High school diploma or equivalent.
At least 2 years of sales or hosting experience in a client-facing, high-touch service or sales role.
Proven track record of delivering exceptional service and meeting goals.
Exceptional communication and interpersonal skills, with a warm, polished presence.
Consultative, relationship-driven approach to guiding clients toward appropriate decisions.
Strong product and treatment knowledge and ability to explain benefits clearly and credibly.
Strong organizational and time-management skills, with attention to detail.
Comfort with technology and ability to learn scheduling and spa management software quickly.
Genuine passion for beauty, wellness, and aesthetics, and a desire to help clients look and feel their best.

Nice To Haves

Bachelor’s or associate degree preferred.
Experience in luxury or high-end retail, medical spa, beauty and wellness, salon, or concierge settings.

Responsibilities

Welcome clients warmly and create a refined first impression, anticipating their needs throughout their visit.
Guide clients through check-in and check-out, ensure paperwork is completed, process payments, recommend retail offerings, and book follow-up appointments.
Address client questions, concerns, and feedback professionally and empathetically, offering solutions or appointments when appropriate.
Maintain a clean, inviting reception area that reflects the medical spa’s standards.
Build lasting client relationships through personalized interactions and thoughtful follow-ups.
Respond promptly and personally to inquiries received by phone, email, or web.
Build rapport with prospective clients, understand their goals, and explain the spa’s offerings.
Convert prospective-client interest into booked consultations using a consultative, low-pressure approach.
Manage the appointment calendar accurately to support a smooth flow for providers and clients.
Optimize bookings to minimize gaps and maximize provider utilization while honoring client scheduling preferences.
Confirm appointments and send timely reminders.
Maintain accurate, current, and confidential client records in the practice management system.
Support marketing initiatives and promotional campaigns.
Handle additional responsibilities as needed to support the medical spa.