Aesthetic Associate

AYA Skin • Orlando, OK

4h

About The Position

Windermere Medical Spa is a medical aesthetics provider focused on clinical expertise and helping clients enhance their natural beauty and achieve healthy, radiant skin. The Aesthetic Associate creates a welcoming first impression and an elevated client experience while helping maintain efficient, productive schedules for providers. The role handles incoming inquiries, manages appointments, and converts prospective clients into booked consultations in a fast-paced, goal-oriented medical spa.

The associate welcomes and assists clients throughout check-in and check-out, responds to questions and feedback, processes payments, recommends retail offerings, and secures follow-up appointments. The role also builds client relationships through attentive interactions and follow-ups, maintains an inviting reception area, manages scheduling and client records, and supports marketing initiatives and other spa operations.

Requirements

• High school diploma or equivalent.
• At least 2 years of sales or hosting experience in a client-facing, high-touch service or sales role.
• Proven record of delivering exceptional service and meeting goals.
• Exceptional communication and interpersonal skills, with a warm, polished presence.
• Consultative, relationship-driven approach to guiding clients toward decisions.
• Strong product and treatment knowledge and the ability to articulate benefits clearly and credibly.
• Strong organizational and time-management skills, with close attention to detail.
• Comfort with technology and ability to learn scheduling and spa management software quickly.
• Passion for beauty, wellness, and aesthetics, and a sincere desire to help clients look and feel their best.

Nice To Haves

• Bachelor’s or associate degree preferred.
• Experience in luxury or high-end retail, a medical spa, beauty and wellness, a salon, or concierge services.

Responsibilities

• Welcome clients and create a refined first impression, anticipating their needs throughout each interaction.
• Guide clients through check-in and check-out, ensure paperwork is completed, process payments discreetly, recommend retail offerings, and schedule follow-up appointments.
• Respond professionally and empathetically to client questions, concerns, and feedback, offering solutions or appointments when appropriate.
• Maintain a clean and inviting reception space.
• Build client relationships through personalized interactions and follow-ups that encourage loyalty and referrals.
• Respond promptly to inquiries by phone, email, or web with personalized attention.
• Build rapport with prospective clients, understand their goals, and explain the spa's offerings.
• Convert prospective clients into booked consultations using a consultative, low-pressure approach.
• Manage the appointment calendar accurately and efficiently, optimizing bookings to reduce gaps and maximize provider utilization.
• Honor client scheduling preferences while maintaining a smooth workflow.
• Confirm appointments and send timely reminders.
• Maintain accurate, current, and confidential client records in the practice management system.
• Support marketing initiatives and promotional campaigns.
• Handle additional responsibilities as needed to support spa operations.

Benefits

• $0-premium employee-only medical plan, with competitive options for dependent coverage.
• Dental and vision plan options.
• 401(k) retirement plan eligibility after six months of employment.
• Three weeks of PTO to start.
• Paid holidays and floating holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED