Advisor TIS Desktop Platform Management

Enbridge • Houston, TX

2d • Hybrid

About The Position

The Advisor TIS Desktop Platform Management supports and enhances the end-user computing environment across IT and Operational Technology (OT) organizations. The role helps ensure the reliability, security, and performance of desktop platform services by managing device deployment, application delivery, endpoint security, and virtualization technologies. Working with technical teams, business stakeholders, and vendors, the Advisor contributes to service excellence and a modern, productive digital workplace.

Requirements

• Degree or diploma in Information Technology, Computer Science, Telecommunications, or a related discipline.
• At least 4 years of progressive experience supporting enterprise end-user computing environments in medium-to-large companies.
• Experience administering Microsoft SCCM, Microsoft Intune, Active Directory, Group Policy, and Windows operating systems in medium-to-large enterprise environments.
• Strong knowledge of software packaging, application deployment, patch management, image management, endpoint security, inventory management, and reporting processes.
• Experience developing and maintaining PowerShell scripts to automate administration, deployment, and operational support activities.
• Ability to troubleshoot and resolve complex desktop, operating system, application, and deployment issues while balancing multiple priorities in a fast-paced environment.
• Strong communication and relationship management skills, including explaining technical concepts to business stakeholders and collaborating across teams and vendors.
• Analytical, customer-focused, and self-motivated, with strong problem-solving, decision-making, and continuous improvement capabilities.
• Legally authorized to work in the country where the position is located without requiring employment-based sponsorship now or in the future.

Nice To Haves

• Experience supporting large-scale enterprise desktop engineering, endpoint management, infrastructure projects, systems implementation, and IT operations.
• Knowledge of modern endpoint management strategies, virtualization technologies, cloud-based device management, and emerging workplace technologies.

Responsibilities

• Manage and support enterprise desktop platform services, including device imaging, software deployment, endpoint configuration, virtualization technologies, and security patch management.
• Package, test, and deploy applications, operating system updates, and security patches across IT and OT workstation environments using SCCM, Intune, or comparable endpoint management tools.
• Create, maintain, and optimize standard workstation images, task sequences, and deployment processes for consistent and reliable device provisioning.
• Administer and maintain Active Directory Group Policies and endpoint configurations to support business, operational, and security requirements.
• Monitor platform health, analyze system events, troubleshoot complex technical issues, and coordinate incident resolution with internal teams and external vendors.
• Develop and maintain technical documentation, deployment procedures, operational standards, and knowledge-sharing resources.
• Collaborate with cross-functional IT teams on projects, upgrades, migrations, and continuous improvement initiatives that enhance the employee computing experience.

Benefits

• Flexible benefits program with coverage options for health, dental, insurance, and disability.
• Paid maternity and parental leave: up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick leave, paid personal days depending on location, and paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social, and financial well-being.
• Eligible employees may have access to a hybrid FlexWork model, compressed work week, or flexible start and end times, subject to role requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree