Specialist II TIS Application Observability

Enbridge • Edmonton, AB

12d • $120,000 - $150,000 • Hybrid

About The Position

Enbridge is seeking a Specialist II, TIS Application Observability to serve as the technical authority for its enterprise observability platform and monitoring strategy. The role transforms application and infrastructure telemetry into actionable insights to improve service reliability, reduce operational noise, and accelerate incident resolution. It partners with application, infrastructure, and service management teams to embed observability into the software development lifecycle and drive automation, standardization, and continuous improvement across a hybrid technology landscape.

The position leads the architecture, administration, and optimization of Enbridge’s Dynatrace platform and enterprise application onboarding. It develops monitoring and alerting capabilities, observability-as-code, and service-level measures; provides senior escalation support for complex monitoring and performance issues; and contributes to observability governance, standards, mentoring, and strategic roadmap development.

The work is typically performed in an office environment, with occasional travel within Canada and the United States. Occasional after-hours support may be required for critical incidents, platform upgrades, implementations, or maintenance. The role collaborates across multiple locations and time zones and manages competing priorities in a fast-paced operational environment. Enbridge’s FlexWork hybrid model offers eligible employees the option to work from home on Wednesdays and Fridays, choose a compressed work week, or use flexible start and end times, subject to role requirements.

Requirements

• Related university degree or two-year technical diploma in Computer Science, Information Technology, Engineering, or a related discipline; without a degree, three additional years of related experience are required.
• At least 7 years of directly related experience in application performance monitoring, observability, SRE, or IT operations, including significant hands-on Dynatrace experience in a large enterprise environment.
• Strong expertise in Dynatrace technologies, including OneAgent, ActiveGate, Davis AI, Smartscape, PurePath and distributed tracing, real-user and synthetic monitoring, log analytics, IAM policies, Workflows, and Dynatrace APIs.
• Experience designing monitoring strategies, implementing observability standards, and using metrics, logs, traces, SLIs, and SLOs to improve application health and performance.
• Experience with Azure and/or AWS, Kubernetes, microservices, REST APIs, ServiceNow integrations, and modern DevOps practices.
• Demonstrated results such as reduced MTTR, fewer false-positive alerts, or increased monitoring coverage.
• Strong automation and scripting skills with tools such as Python, PowerShell, Terraform, Git, Azure DevOps, or GitHub Actions.
• Advanced experience with Dynatrace Query Language on Grail, including complex queries, dashboards, and Notebooks.
• Experience with networking and databases, including TCP/IP, DNS, load balancers, and monitoring SQL and NoSQL database performance.
• Ability to collaborate across organizational silos with application, infrastructure, cybersecurity, ITSM, and vendor teams.
• Excellent communication, stakeholder-management, and problem-solving skills, including the ability to translate technical findings into meaningful business outcomes.
• Ability to manage competing priorities and collaborate across locations and time zones.
• Ability to meet the stated physical requirements, including typing and sitting at a computer for extended periods, visual and hearing requirements, and light-to-moderate lifting up to 20 pounds.

Nice To Haves

• Professional certifications such as Dynatrace Associate, Professional, or Master; CAPM; PMP; CSM; or Azure, AWS, OpenTelemetry, or Kubernetes (CKA/CKAD) certifications.
• Experience leading or supporting enterprise observability initiatives, establishing an Observability Centre of Excellence, implementing monitoring strategies, and driving adoption across large organizations.
• Knowledge of Splunk, Datadog, AppDynamics, Prometheus, Grafana, Oracle Enterprise Manager, Kafka, ELK, Cribl, and enterprise platforms such as Oracle, SAP, Maximo, Workday, and OIC.
• Experience in energy, utilities, or other regulated industries.
• Exposure to AIOps, automated remediation, security observability, and AI-driven monitoring solutions.
• Passion for innovation, continuous improvement, and mentoring technical teams.

Responsibilities

• Lead the architecture, administration, and optimization of Enbridge’s Dynatrace observability platform across on-premises, cloud, and SaaS environments.
• Drive enterprise-wide application onboarding and observability adoption in collaboration with application owners, development teams, and managed service providers.
• Design and enhance alerting, event management, and incident integrations to improve reliability, reduce false-positive alerts, and lower MTTI and MTTR.
• Develop and maintain observability-as-code solutions using CI/CD pipelines, automation frameworks, APIs, and infrastructure-as-code tools.
• Define, implement, and report on SLIs, SLOs, and key business performance metrics for critical applications.
• Act as the senior escalation point for complex monitoring and performance issues, lead root-cause analysis, and drive long-term reliability improvements.
• Mentor technical teams and contribute to observability governance, best practices, standards, and strategic roadmap development.
• Collaborate across application, infrastructure, cybersecurity, ITSM, vendor, and other teams.
• Participate in occasional after-hours support for critical incidents, platform upgrades, implementations, or maintenance activities.

Benefits

• Flexible benefits program with selectable coverage for health, dental, insurance, and disability.
• Paid maternity and parental leave: up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off, vacation, sick leave, paid personal days depending on location, and paid holidays.
• Employee and Family Assistance Program.
• Wellness Program supporting physical, mental, social, and financial well-being.
• Eligible employees may have access to the FlexWork hybrid model, compressed work week, or flexible start and end times, subject to role requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior