Advanced Office Clerk

Professional Performance Development Group•Bethesda, MD

83d•$23 - $28•Onsite

About The Position

Provides clerical and administrative support for the Radiology department at WRNMMC in Bethesda, Maryland. Schedules patient appointments in MHS GENESIS for primary, specialty, and subspecialty care, and contacts patients to schedule, reschedule, or cancel visits, including consult and referral appointments. Supports medical records functions by processing, maintaining, and organizing inpatient and outpatient records while ensuring compliance with regulatory requirements. The schedule is Monday through Friday, with an 8-hour shift between 0645 and 1700 and a 30-minute unpaid lunch. The position reports to a role or person listed as TBD.

Requirements

High school diploma or GED.
At least 12 months of office experience.
Knowledge of military structure, Microsoft Office, medical terminology, and HIPAA.
Strong interpersonal, communication, and organizational skills.
Ability to work independently, apply judgment, and learn in-house scheduling systems.

Responsibilities

Receive and direct phone calls and visitors, providing basic authorized information.
Schedule, modify, and process appointments in MHS GENESIS.
Arrange consults, follow-up visits, x-rays, and laboratory tests, and explain preparation requirements.
Screen walk-in patients, review documents for eligibility, and coordinate with providers.
Retrieve and relay laboratory and imaging results to clinical staff.
Maintain, assemble, file, and audit patient medical records for accuracy and completeness.
Prepare meeting minutes and compile patient data as requested.
Manage calendars, coordinate meetings, send reminders, and book conference rooms.
Use office automation systems to create reports, maintain files, and support daily operations.
Monitor kiosk check-ins, greet and escort patients, and ensure timely provider contact.
Coordinate clinic space and workflow with cardiology, vascular surgery, and CT surgery teams.
Assist patients with kiosk check-in technology.
Handle daily reception of visitors and phone inquiries and daily patient screening and appointment scheduling.
Schedule approximately 30 x-ray and laboratory appointments daily, relay approximately 30 laboratory results daily, and schedule for approximately 20 cardiothoracic patients.