Adult & Special Services Unit Manager - Health Facilities Officer 2
About The Position
The Iowa Department of Inspections, Appeals, & Licensing (DIAL) is seeking a Unit Manager for the Adult & Special Services Unit in its Health & Safety Division, Health Bureau. The position oversees certification and licensure for adult and special services programs and facilities, including assisted living programs, residential care facilities, adult day services, subacute mental health facilities, intermediate care facilities for individuals with intellectual disabilities, and children’s programs such as psychiatric medical institutions for children, psychiatric residential treatment facilities, juvenile detention and shelter programs, group living foster care, and child placing agencies. The Unit Manager ensures federal and state standards are met for certification, enforces remedies when providers fail to comply, and trains and supervises staff who conduct certification activities. The role supports DIAL’s mission to achieve compliance through education, regulation, and due process, and is expected to oversee programs and facilities professionally, courteously, objectively, and without intimidation. The position reports to the Acute & Continuing Care Bureau Chief, is based at DIAL’s Des Moines office, and requires occasional statewide travel.
Requirements
- Meet one of the stated minimum qualification pathways: an accredited four-year college or university degree, licensure as a registered pharmacist, registered dietitian, or registered nurse, and four years of qualifying full-time experience; an allowed combination of graduate coursework and qualifying experience; an allowed combination of qualifying education and experience; or current continuous state executive-branch experience including 12 months of full-time work as a Health Facilities Officer 1.
- Qualifying experience involves administrative, consultative, or technical work concerning investigation or evaluation of situations, conditions, or operating policies or procedures of hospitals or other health care facilities.
- Ability to effectively manage 16 employees and ensure applicable rules, regulations, and department standards are maintained.
- Conduct business professionally, courteously, and approachably.
- Demonstrate high standards of professional and ethical conduct.
- Commitment to providing high-quality service.
- Ability to address and listen to others respectfully.
- Strong organizational skills and a process-driven approach.
- Self-starter able to work in a fast-paced, multifaceted role.
- Ability to travel statewide occasionally.
Nice To Haves
- Ability to effectively manage 16 employees.
- Professional, courteous, and approachable manner.
- High standards of professional and ethical conduct.
- Commitment to high-quality service.
- Ability to address and listen to others respectfully.
- Strong organizational skills and a process-driven approach.
Responsibilities
- Oversee adult and special services programs and facilities.
- Manage coordination of state and federal survey processes to ensure certification, complaint, and inspection activities comply with applicable rules, regulations, and department standards.
- Lead and develop assigned personnel through recruitment, onboarding, training on investigative methods, and performance management.
- Maintain survey databases and analyze statistical data to prepare reports and briefings for agency leadership, legislative bodies, federal partners, and the public.
- Oversee complaint triage and investigation procedures, ensuring proper evidence-gathering techniques are followed and non-routine findings are addressed effectively.
- Ensure federal and state certification standards are met and enforce remedies for failure to comply.
- Train and supervise staff who carry out certification activities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts for health care and dependent care
- Life insurance
- Opportunities for salary increases following the first six months and annually thereafter
- Vacation accrual
- Separate sick leave
- Nine paid holidays per year
- Iowa Public Employee Retirement System (IPERS) retirement package
- Optional 401A plan with employer contributions
- Employee discount programs
- Retirement Investors Club employer-sponsored retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
