Adult Protective Services Case Manager 2

Georgia Department of Revenue•Cleveland, OH

About The Position

The Georgia Department of Human Services (DHS), Division of Aging Services, Adult Protective Services, is seeking an Adult Protective Services Case Manager 2. The position is located in Cleveland, White County, Georgia, and also covers Dawson, Forsyth, Habersham, Lumpkin, Rabun, Towns, and Union counties. The role investigates reports that meet Adult Protective Services criteria, assesses risk, and takes appropriate steps to protect adults from abuse, neglect, or exploitation. It also provides follow-up and resources to stabilize situations and may initiate guardianship proceedings as a last resort for incapacitated adults. The position requires maintaining timely documentation and reports, keeping current with relevant policies, laws, trends, and developments, and carrying out other assigned professional responsibilities. The role emphasizes responsive public service, teamwork, respectful interactions, accountability, sound judgment, effective solutions, and strong communication skills. A selected candidate may be subject to pre-employment screening and may be required to assist with departmental emergency responsibilities. The listed compensation is $44,354.85.

Requirements

Bachelor's degree from an accredited college or university, or one year of experience at the lower-level Adult Protective Services Case Manager 1 (SSP170), or equivalent position.
Excellent oral, written, presentation, and interpersonal communication skills.
The position involves required work-related activities across multiple counties.

Nice To Haves

Experience working with client-population issues such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor's degree in a Human Services program.
Valid driver's license and consistent access to a vehicle for required work-related activities.

Responsibilities

Conduct initial investigations of protective service reports that meet APS criteria and determine whether intervention is appropriate within required time standards.
Evaluate client risk and take appropriate action to ensure safety.
Provide follow-up, consultations, and applicable resources to stabilize situations and prevent recurrence of abuse, neglect, or exploitation.
Initiate the legal process for guardianship as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within required time standards.
Maintain knowledge of current policies, laws, trends, and developments by attending training sessions and meetings.
Perform other professional responsibilities as assigned.
Provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Cooperate and work as a team player within and across departments to accomplish shared goals.
Treat others with dignity and respect and value their contributions.
Deliver required business results, meet goals and deadlines, and comply with quality standards.
Demonstrate honesty, accountability, sound judgment, and commitment to public service.
Communicate effectively through oral, written, presentation, and interpersonal skills.