Adult Protective Services Case Manager 2

Human Services, Department of•Cleveland, OH

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is hiring an Adult Protective Services Case Manager 2. The position is based in Cleveland, White County, Georgia, and also covers Dawson, Forsyth, Habersham, Lumpkin, Rabun, Towns, and Union counties. The role investigates reports involving vulnerable adults, assesses risk, and coordinates interventions and resources to protect clients and stabilize their situations. The Department's mission is to strengthen Georgia by helping individuals and families access services that promote self-sufficiency and independence and protect vulnerable children and adults. Employees may be required to assist with the Department's emergency responsibilities if an emergency is identified.

Requirements

Bachelor's degree from an accredited college or university, or one year of experience as an Adult Protective Services Case Manager 1 (SSP170) or in an equivalent position.
Provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Cooperate with others and work as a team player to accomplish shared goals.
Treat others with dignity and respect and value their contributions.
Deliver required business results, meet goals and deadlines, and comply with quality standards.
Demonstrate honesty, accountability, sound judgment, and commitment to public service.
Have excellent oral, written, presentation, and interpersonal communication skills.

Nice To Haves

Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to older adults or people with disabilities.
Bachelor's degree in a human services program.
Valid driver's license and consistent access to a vehicle for required work-related activities.

Responsibilities

Conduct initial investigations of protective-service reports that meet Adult Protective Services criteria and determine whether intervention is appropriate within required timelines.
Evaluate client risk and take appropriate action to ensure safety.
Provide follow-up, consultations, and applicable resources to stabilize situations and prevent recurrence of abuse, neglect, or exploitation.
Initiate the legal process for guardianship as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within established timelines.
Stay informed about current policies, laws, trends, and developments by attending training sessions and meetings.
Perform other professional responsibilities as assigned.
In the event of an identified emergency, assist in meeting the Department's emergency responsibilities as required.