Adult Services Case Manager

Blue Mountain Action Council•Walla Walla, WA

1d•Hybrid

About The Position

This position will provide progressive case management through rapid re-housing programs. This work includes assisting clients to find appropriate housing and to become self-sufficient renters. This position requires accurate and prompt data input into the Homeless Management Information System (HMIS) and the internal database CAP60. This position will work in collaboration with other BMAC teams to promote programs such as utility assistance or employment training opportunities. The role will involve public speaking and strong relationship building skills with community partners and other service providers. Must comply with all program and BMAC policies and procedures.

Requirements

Associates degree in Human Services or related field.
Two (2) years related work experience administering social services.
Valid driver’s license by the time of hire with good driving record.
Must provide own vehicle for travel and must maintain current auto insurance.
Strong commitment to BMAC’s mission of collaborating with our partners to equitably deliver services and support to our neighbors experiencing poverty and to our values: accountability for our actions and services; dignity for all we serve; honoring diversity, equity, and inclusion in all aspects of our work; and upholding a spirit of service.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
Ability to understand and implement contract requirements regarding eligibility and services, and data maintenance.
Excellent verbal and written communication skills.
Proficient with Microsoft Office products, including Outlook, Word, and Excel.
Ability to learn/use HMIS and CAP60 software system.
Demonstrated ability to work independently, function as a team member, and collaborate with other staff.
Ability to compile and maintain accurate, thorough and timely case management records.
Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.
Ability to work in a fast-paced office environment with frequent interruptions and occasional crisis situations.
Comfort and ability to deal with client home visits.

Nice To Haves

Relevant experience and/or education may be substituted for either education or work history.
Bilingual/Bicultural – English/Spanish – is preferred.
Case management experience in social service setting, and a working knowledge of issues and resources related to housing services for low-income families and individuals.
Experience working with individuals, families and young adults, including BIPOC and LGBTQIA+ populations.

Responsibilities

Determine client eligibility and conduct comprehensive assessments of client strengths, needs, and motivations focused on client choice and using a Housing First, Trauma Informed approach.
Conduct outreach services to individuals and families experiencing homelessness.
Enter accurate and prompt data input into the Homeless Management Information System (HMIS) and the internal database CAP60.
Using progressive case management, collaborate with clients to develop and implement a Housing Stability Plan. This plan should focus on all household members and include budget planning, job search, job training, and career planning with ongoing maintenance of the plan.
Assist clients in finding suitable housing options, negotiating leases, and understanding tenant rights and responsibilities.
Maintain case management progress notes and files. Ensure that careful, accurate, and timely documentation is completed. Monitor the Housing Stability Plans and adjust as needed.
Provide ongoing case management support to households, including regular check ins, goal setting, and referrals to community resources. Check-ins are conducted in client homes, in the community, and in person visits at BMAC offices.
Assure program guidelines, that change with some frequency, are applied, and assist with maintenance of program policies and procedures.
Ensure timely payment of monthly rent or other program allowable costs.
Build and maintain relationships with landlords to secure housing placements, and advocate for client needs.
Coordinate services with other social, health, employment, and education services in the community.
Performs other related duties as assigned