Adult Protective Services Case Manager 3

Georgia Department of Revenue•Lawrenceville, GA

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is hiring an Adult Protective Services Case Manager (APS Investigator-Lead Worker) in Gwinnett County. The role investigates reports that meet Adult Protective Services criteria, assesses client risk, determines appropriate interventions, and takes action to ensure the safety of vulnerable adults. It provides follow-up, consultation, and resources to stabilize situations and prevent further abuse, neglect, or exploitation. The position may initiate guardianship proceedings as a last resort to protect incapacitated adults and is responsible for required documentation, timely reports, and keeping current with relevant policies, laws, trends, and developments. Alongside casework, the Lead Worker provides administrative support to Regional Supervisor(s), including case consultation, peer reviews, staff instruction and mentoring, monitoring adherence to office practices, and participating in interviews as needed. When a Supervisor is absent, the Lead Worker organizes unit work, assigns and prioritizes tasks, monitors staff progress, and addresses operational or client-staff problems. The role also serves as the unit’s primary community outreach and education liaison, making presentations and representing APS on multidisciplinary teams and community groups.

Requirements

Bachelor’s degree from an accredited college or university and one year of related experience; OR two years of experience as an Adult Protective Services Case Manager 2 (SSP171) or equivalent position.
Strong proficiency with Microsoft Office Suite and/or standard software applications used in a corporate office environment.
Excellent oral, written, presentation, and interpersonal communication skills.
Ability to exercise sound judgment and develop effective, viable solutions.
Ability to provide courteous, responsive, and knowledgeable service; cooperate across teams; meet quality standards and deadlines; and demonstrate accountability and commitment to public service.

Nice To Haves

Two years of experience as an APS Investigator.
Bachelor’s degree in a Human Services program.
Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Conduct initial investigations of protective service reports that meet APS criteria and determine appropriate interventions within required standards of promptness.
Assess client risk and take appropriate action to ensure safety.
Provide follow-up, consultation, and applicable resources to stabilize situations and prevent recurrence of abuse, neglect, or exploitation.
Initiate the legal process for guardianship as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within applicable standards of promptness.
Keep current with relevant policies, laws, trends, and developments by attending training sessions and meetings.
Provide case consultation and help staff resolve work-assignment problems, decision-making issues, and policy questions.
Complete at least three peer reviews each quarter for quality assurance and provide input on regional training needs.
Ensure staff receive necessary job-related instruction, mentoring, and on-the-job training.
Participate in interviews for vacant positions as needed and monitor staff adherence to office policies and practices.
Inform the District Manager promptly about problem cases or situations requiring higher-level attention.
In the Supervisor’s absence, plan and organize unit work, delegate and prioritize assignments, approve leave in consultation with the District Manager, and communicate organizational goals.
Monitor assigned staff’s progress and productivity, evaluate designated programs and procedures, and address or resolve problems between clients and staff.
Make presentations about Adult Protective Services to community groups or individuals to increase public awareness and support.
Represent the APS unit on multidisciplinary teams and community groups, and serve as the unit liaison for DAS Forensic Unit ACT training.
Perform other professional responsibilities as assigned.