Adult Protective Services Case Manager 3

Georgia Department of Revenue•Savannah, GA

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking an Adult Protective Services Case Manager (APS Investigator-Lead Worker) for its Savannah, Chatham County, Georgia location. The role investigates protective-service reports that meet APS criteria, assesses risk and determines appropriate interventions to protect adults, and provides follow-up, consultation, and resources to help stabilize situations and prevent recurring abuse, neglect, or exploitation. It may initiate guardianship proceedings as a last resort to protect incapacitated adults. The position maintains required documentation and completes reports within established timeframes, stays informed about relevant policies, laws, trends, and developments through training and meetings, and performs other assigned professional responsibilities. In addition to case-management duties, the Lead Worker supports Regional Supervisors with case consultation, problem-solving, decision-making and policy clarification; conducts quarterly peer reviews and contributes to identifying regional training needs; provides instruction and mentoring; participates in interviews as needed; monitors staff adherence to office policies; and alerts the District Manager to problem cases or situations needing additional attention. When the Supervisor is absent, the Lead Worker helps plan and organize unit work, assigns and prioritizes duties, approves leave in consultation with the District Manager, communicates goals, monitors staff productivity, evaluates designated procedures, and addresses problems between clients and staff. The Lead Worker also serves as the unit’s primary community outreach and education liaison, giving presentations and representing APS on multidisciplinary teams and community groups, including liaison work for DAS Forensic Unit ACT training.

Requirements

Bachelor’s degree from an accredited college or university and one year of related experience; or two years of experience at the lower-level Adult Protective Services Case Manager 2 (SSP171) or an equivalent position.
Excellent oral, written, presentation, and interpersonal communication skills.
Strong proficiency with Microsoft Office Suite and/or standard software applications used in a corporate office environment.
Ability to provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Ability to cooperate and work as a team player within and across departments.
Ability to treat others with dignity and respect and value their contributions.
Ability to deliver required business results, meet goals and deadlines, and comply with quality standards.
Ability to maintain focus on agency and State goals and demonstrate honesty, accountability, sound judgment, and effective problem-solving.
May be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.
May be required to assist with the Department’s emergency responsibilities in the event of an identified emergency.

Nice To Haves

Two years of experience as an APS Investigator.
Bachelor’s degree in a Human Services program.
Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Investigate initial protective-service reports that meet APS criteria and determine appropriate interventions within established timeframes.
Assess client risk and take appropriate action to ensure safety.
Provide follow-up, consultation, and resources to stabilize situations and prevent recurrence of abuse, neglect, or exploitation.
Initiate the legal process for guardianship as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within established standards of promptness.
Keep current on applicable policies, laws, trends, and developments through training sessions and meetings.
Consult on cases and assist staff with work-related problems, decisions, and policy questions or clarifications.
Conduct at least three peer reviews each quarter for quality assurance and provide input on regional training needs based on findings.
Provide job-related instruction, on-the-job training, and mentoring to staff and fellow workers.
Participate in interviews for vacant positions as needed.
Monitor workers’ adherence to established office policies and practices.
Immediately inform the District Manager of problem cases or situations requiring a higher level of attention.
In the Supervisor’s absence, plan and organize unit work, delegate and prioritize assignments, and monitor assigned staff’s progress and productivity.
Approve leave for other workers in consultation with the District Manager.
Communicate organizational goals and objectives to staff.
Evaluate programs, procedures, and processes on an interim basis as designated by the Supervisor.
Address or resolve problems between clients and staff.
Make requested presentations about APS to community groups or individuals to raise public awareness and support.
Represent the APS unit on multidisciplinary teams and other community groups and serve as unit liaison for DAS Forensic Unit ACT training.
Perform other professional responsibilities as assigned.