Adult Protective Services Case Manager 2

Georgia Department of Revenue•Watkinsville, GA

About The Position

The Georgia Department of Human Services, Division of Aging Services, Adult Protective Services, is seeking an Adult Protective Services Case Manager 2. The position is located in Watkinsville, Oconee County, Georgia, and primarily covers Clarke, Elbert, Greene, Jackson, Madison, and Oglethorpe counties. Under general supervision, the Case Manager provides personal support services and crisis intervention, may manage cases, evaluate and investigate complaints, and acts as a liaison between clients and service providers. The role supports the DHS mission to strengthen Georgia by helping individuals and families access services that promote self-sufficiency and independence and protect vulnerable adults and children. The position is classified at Pay Grade J, with compensation of $44,354.85. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, the employee may be required to assist with the department’s emergency responsibilities.

Requirements

Bachelor's degree in a related field from an accredited college or university, or one year of experience at the lower-level Adult Protective Services Case Manager 1 position or equivalent.
Excellent oral, written, presentation, and interpersonal communication skills.
An equivalent combination of education and job-specific experience may be substituted on a year-over-year basis if it provides the knowledge, experience, and competencies required for the position.

Nice To Haves

Experience working with issues affecting client populations, such as family violence, crisis intervention, substance abuse, or services to elderly or disabled people.
Bachelor's degree in a Human Services program.
Valid driver's license and consistent access to a vehicle for required work-related activities.

Responsibilities

Conduct initial investigations of protective service reports that meet Adult Protective Services criteria and determine whether intervention is appropriate within required standards of promptness.
Assess client risk and take appropriate action to ensure safety.
Provide follow-up, consultations, and applicable resources to stabilize situations and prevent recurrence of abuse, neglect, or exploitation.
Initiate legal guardianship proceedings as a last resort to protect incapacitated adults.
Maintain required documentation and complete reports within standards of promptness.
Maintain knowledge of current policies, laws, trends, and developments in the field by attending training sessions and meetings.
Perform other professional responsibilities as assigned.
Provide helpful, courteous, accessible, responsive, and knowledgeable service to internal and external customers.
Cooperate with others and work as a team player within and across departments to achieve shared goals.
Meet business results, quality standards, deadlines, agency goals, and State goals while demonstrating accountability and sound judgment.