Adult Mental Health Case Manager SP 3/4 (914)

HELEN FARABEE CENTER • Bowie, TX

2d • $20 - $20 • Onsite

About The Position

Under the supervision of the Center Manager, the Adult Mental Health Case Manager delivers clinical services and community supports to people with severe and persistent behavioral health illness, as defined by the Texas Department of State Health Services. Services follow the Texas Resiliency and Recovery Model and must comply with the Performance Contract, Community Service Standards, Helen Farabee Centers policies and procedures, and Medicaid standards.

The position supports consumers in making informed choices, learning about community resources, and accessing services. It schedules uniform assessments and updates treatment plans according to consumer needs. The role requires face-to-face assessments and crisis intervention for people seeking help or presenting in crisis, including after regular business hours through an on-call rotation. Compensation is provided for on-call service.

The incumbent works with people with severe mental illness, often in impoverished circumstances, and provides support to colleagues as needed. The role may include helping keep unassigned caseloads current or assisting caseworkers with assigned caseloads. Trauma-informed practices, cultural sensitivity, and a safe, respectful environment are emphasized. Reassignment, including changes to work location or hours based on program needs, may occur at the employer’s discretion.

Requirements

• Bachelor’s degree from an accredited college or university, with a major in a social, behavioral, or human services field.
• Valid driver’s license and insurability to drive Center vehicles.
• Proof of PIP insurance.
• Pass all Center-mandated trainings.
• Ability to read and proof correspondence, reports, computer printouts, and similar materials.
• Good spelling and grammar skills.
• Ability to write progress notes, assessments, brief mental status exams, memos, letters, complex reports, and other documents with acceptable spelling and grammar.
• Ability to understand verbal instructions and communicate courteously and effectively with coworkers, consumers and families, agencies, and the public.
• Customer-service orientation, treating customers as equals and partners.
• Skill using personal and network computers, word processing, database, spreadsheet, and office management software, including Microsoft Office.
• Knowledge and skills in assessment, diagnostics, treatment planning, and community support services for children, adults, and geriatric persons with behavioral health needs, as well as knowledge of psychotherapeutic medications and basic casework skills.

Nice To Haves

• Experience with severe and persistent mental illness is preferred but not required.
• Familiarity with CARE.

Responsibilities

• Deliver clinical services and community supports to people with severe and persistent behavioral health illness in accordance with applicable state, agency, and Medicaid standards.
• Help consumers make informed choices by educating them about community resources and assisting them in accessing services.
• Schedule uniform assessments and update treatment plans according to consumer needs.
• Provide face-to-face assessments and crisis intervention to people requesting help or presenting in crisis.
• Serve on-call after regular business hours; compensation is provided.
• Provide consultation and support to fellow staff as needed.
• Assist in keeping unassigned caseloads up to date and/or support caseworkers with assigned caseloads as needed.
• Learn about and implement trauma-informed practices within the scope of the position.
• Demonstrate teamwork, initiative, positive work habits, and courteous and effective communication.

What This Job Offers

• Job Type: Full-time