Adult Case Manager

Center For Mental Health•Helena, MT

16h

About The Position

Many Rivers Whole Health is hiring a full-time, non-exempt Adult Case Manager in Helena. The position provides case management services to adults experiencing serious mental illness who meet financial and clinical eligibility criteria. The case manager coordinates services, advocates for clients, develops individualized plans, and helps clients access resources that support successful and independent community living. At least 50% of working time is spent providing services in clients’ homes and community settings. The role includes maintaining an assigned caseload and productivity expectations, completing documentation, transporting clients when necessary, and participating in required trainings, staff meetings, and professional development. Candidates must pass background and motor vehicle record checks.

Requirements

Bachelor’s degree in a human services field and at least one year of experience serving individuals with mental illness; or a high school diploma or GED with a combination of education and relevant experience totaling at least five years.
Knowledge of case management principles, practices, and community resources.
Strong verbal and written communication skills.
Ability to assess needs and develop effective service plans.
Ability to establish and maintain positive working relationships with clients, providers, families, and community agencies.
Strong problem-solving, organizational, and advocacy skills.
Valid Montana driver’s license, reliable transportation, and current vehicle insurance.
Ability to travel throughout the community and transport clients when necessary.
Ability to maintain accurate and timely documentation.
Ability to pass background and motor vehicle record checks.
Ability to build trust and rapport with clients and their support networks; communicate effectively; advocate for client needs; exercise sound judgment; work independently while managing priorities and deadlines; adapt to changing client needs; remain calm and professional in challenging situations; and maintain professional boundaries and confidentiality.

Nice To Haves

Experience working with adults who have severe and disabling mental illness (SDMI/SPMI).
Experience providing community-based behavioral health services.
Knowledge of public benefits, housing resources, and community support systems.
Experience coordinating care among multiple providers and service systems.
Familiarity with recovery-oriented and person-centered service delivery.
Experience advocating for individuals with behavioral health needs.

Responsibilities

Complete comprehensive strength-based assessments and reassessments.
Develop and maintain individualized treatment plans in coordination with clients, families, and community partners.
Monitor client progress and ongoing eligibility for services.
Develop crisis plans based on clinical recommendations.
Coordinate services with providers, support systems, and community resources.
Assist clients with obtaining benefits, entitlements, housing, and other essential services.
Advocate for clients and support self-determination and recovery.
Assist clients with budgeting and financial planning as appropriate.
Maintain an assigned caseload and meet productivity expectations.
Spend at least 50% of working time providing services in client homes and community settings.
Complete documentation, reports, and required paperwork accurately and timely.
Transport clients when necessary.
Participate in required trainings, staff meetings, and professional development opportunities.
Perform additional duties as assigned by leadership.