Adult Case Manager

Primary Health Solutions•Moraine, OH

10d

About The Position

The Adult Case Manager delivers Community Psychiatric Support Treatment (CPST) services to adults age 18 and older with complex and multiple service needs. The role develops collaborative, goal-oriented treatment plans and supports clients in achieving identified outcomes. It requires effective time management, independent work in community-based settings, and collaboration with a multidisciplinary team to provide coordinated, client-centered care. The position reports directly to the Assistant Managers of Traditional Case Management and works in guidance and collaboration with other PHS leaders.

Requirements

Experience providing case management to adults with severe and persistent mental illness and dual-diagnosed populations.
A bachelor’s degree in counseling, social work, human services, or a related field; or an associate’s degree in human services or a related field and at least 3 years of experience working in the field.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to solve practical problems and handle situations with limited standardization, and to interpret written, oral, diagram, or schedule-form instructions.
Ability to learn and use the current practice management system, electronic medical record, Microsoft Word, text paging, and Internet.
Clinical licensure or Ohio nursing license.
Excellent written and verbal communication skills.
Ability to work effectively and independently with clinical and administrative staff at all levels and with community leaders.
Strong leadership qualities and leadership experience.
Program development and implementation skills.
Ability to represent the organization effectively in varied settings and with diverse communities.
Understanding and appreciation of diverse cultures.
Ability to perform essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.

Responsibilities

Coordinate ongoing assessment and monitoring of clients and families to support symptom management and optimal functioning.
Provide crisis intervention services to clients in acute distress.
Educate clients about and connect them with community resources that meet their needs.
Monitor service delivery and advocate for clients across providers to ensure coordinated care.
Educate clients and families about mental health, symptoms, and medication management.
Promote recovery and self-sufficiency and support the development of natural supports.
Deliver interventions that enhance coping and daily functioning in home, work, and community settings.
Lead or co-facilitate therapeutic groups aligned with Individual Service Plan (ISP) goals.
Meet established productivity standards (6,4800 annual minutes / 5,400 monthly).
Complete documentation and reporting accurately and on time, maintaining at least 90% on clinical record reviews.
Administer required outcome and satisfaction surveys according to schedule.
Maintain compliant clinical records, including timely notes, service plans, updates, and other required documentation.
Complete incident reports as required.
Demonstrate proficiency in agency systems.
Attend and actively participate in required meetings and case conferences.
Maintain reliable attendance and punctuality; complete required training and continuing education; and adhere to professional, ethical, HIPAA, confidentiality, safety, and organizational requirements.
Participate in supervision and quality improvement initiatives, seek and apply feedback, and support team coverage as needed.
Use sound judgment, time management, problem-solving, adaptability, and effective decision-making in complex situations.
Provide culturally competent, inclusive services and communicate professionally and responsively with clients, colleagues, and partners.
Collaborate with internal teams, external partners, community leaders, and clinical and administrative staff.
Use required technology and systems proficiently and complete assignments accurately and on time.
Follow emergency protocols, coordinate appropriate responses, and support a safe, clean, and secure environment.