Adult Case Manager

Primary Health Solutions•Moraine, OH

10d

About The Position

The Adult Case Manager delivers Community Psychiatric Support Treatment (CPST) services to adults age 18 and older who have complex and multiple service needs. The role involves developing collaborative, goal-oriented treatment plans and supporting clients in achieving identified outcomes. It requires effective time management, the ability to work independently in community-based settings, and collaboration with a multidisciplinary team to provide coordinated, client-centered care. The position reports directly to the Assistant Managers of Traditional Case Management and works in guidance and collaboration with other Primary Health Solutions leaders. The role also requires adherence to professional, ethical, HIPAA, agency, and clinical documentation standards.

Requirements

Experience providing case management to adults with severe and persistent mental illness and dual-diagnosed populations.
A bachelor's degree in counseling, social work, human services, or a related field; alternatively, an associate's degree in human services or a related field and at least 3 years of experience working in the field.
Clinical licensure and an Ohio nursing license.
Excellent written and verbal communication skills.
Ability to work effectively and independently with clinical and administrative staff at all levels and with community leaders.
Strong leadership qualities and leadership experience.
Program development and implementation skills.
Ability to represent the organization effectively in varied settings and with diverse communities.
Understanding and appreciation of diverse cultures.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups.
Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to learn and use a practice management system, electronic medical record, Microsoft Word, text paging, and the Internet.
Reliable attendance and punctuality; sound judgment, time management, decision-making, problem-solving, and adaptability.
Ability to provide culturally competent, inclusive services; communicate professionally; and collaborate effectively.
Ability to maintain confidentiality and comply with professional, ethical, and HIPAA standards.

Responsibilities

Coordinate ongoing assessment and monitoring of clients and families to support symptom management and optimal functioning.
Provide crisis intervention services for clients in acute distress.
Educate clients about and connect them with community resources and services.
Monitor service delivery and advocate for clients across providers to support coordinated care.
Educate clients and families about mental health, symptoms, and medication management.
Promote recovery and self-sufficiency and support the development of natural supports.
Deliver interventions that enhance coping and daily functioning at home, work, and in the community.
Lead or co-facilitate therapeutic groups aligned with Individual Service Plan goals.
Meet established productivity standards of 6,4800 annual minutes and 5,400 monthly minutes.
Complete documentation and reporting accurately and on time, maintaining at least 90% on clinical record reviews.
Administer required outcome and satisfaction surveys according to schedule.
Maintain compliant clinical records, including timely notes, service plans, updates, and other required documentation.
Complete incident reports as required.
Demonstrate proficiency in agency systems and required technology.
Attend and actively participate in required meetings and case conferences.
Complete required training and continuing education to meet licensure and agency standards.
Participate in supervision, seek feedback, and apply feedback.
Participate in quality improvement initiatives.
Support team coverage as needed and collaborate with internal teams and external partners.
Follow emergency protocols, support a safe, clean, and secure environment, and comply with agency policies, procedures, and reporting requirements.