Case Manager - Young Adult

Wyandot Behavioral Health Network•Kansas City, KS

3d•Onsite

About The Position

The Case Manager provides goal-directed services to young adults ages 18–26 with serious mental illness and severe and persistent mental illness. The role aims to increase functional skills, reduce the need for hospitalization, and maximize independent functioning in the community. Case Managers support clients in attending groups and drop-in services to strengthen social engagement and access to age-appropriate community supports, and collaborate with the Early Psychosis Intervention Care (EPIC) Team serving clients experiencing a first episode of psychosis. The position involves partnering with individuals and families, building trusting relationships, conducting assessments, contributing to treatment plans, coordinating care and resources, supporting clients and families during crises, and advocating for clients with community agencies and systems. The Case Manager works as part of a service-provider team, completes documentation and required training, and travels regularly in the region to meet with and transport clients. The role is based at Wyandot Center, with frequent community travel; much of the work takes place in the community, including clients’ homes and transportation in personal vehicles.

Requirements

Bachelor’s degree emphasizing social work, psychology, rehabilitation, or another related health field; equivalent education plus experience may be considered in lieu of a degree.
Excellent oral and written interpersonal and communication skills.
Ability to establish effective working relationships with Center staff and community agencies.
Ability to work autonomously in the community and proactively conduct outreach.
Ability to facilitate planning meetings involving people from multiple systems.
Proficiency with technology, including Microsoft Office.
Proof of a current, non-suspended, non-expired driver’s license.
Dependable transportation, comprehensive automobile insurance, and a clean driving record; willingness to submit to a vehicle inspection or provide proof of inspection within the last year.
Ability to build and maintain close working relationships with clients and community partners.
Ability to recognize and be sensitive to cultural and ethnic differences.
Ability to safely perform essential job functions, with or without reasonable accommodations.
Clearance through the Kansas Child Abuse/Neglect Register and a criminal background check.
Compliance with Center policies and procedures.

Nice To Haves

Experience in mental health, particularly community-based and/or outreach work.
Familiarity with the needs of individuals with mental health diagnoses.
Experience working with individuals with severe mental illness.
Experience working with young adults.

Responsibilities

Engage individuals and families as partners in services and build positive, hopeful, trusting relationships.
Participate actively as a member of the service-provider team, including supervision, team meetings, and continuing education.
Conduct assessments and participate in developing, implementing, monitoring, and modifying treatment plans or plans of care.
Mediate between clients or families and professionals and providers to facilitate care plans, strengths assessments, and access to services and resources.
Support clients and families in avoiding and resolving crises, using discretion and independent judgment to determine appropriate actions.
Build client relationships and develop business relationships and strategic partnerships with agencies and external resources.
Represent behavioral healthcare expertise when working on clients’ behalf with courts, social services, professionals, doctors, and education systems.
Advocate for clients and families with state, government, and private agencies; complete forms and facilitate processes as appropriate.
Recognize and demonstrate sensitivity to cultural and ethnic differences.
Support clients with severe and persistent mental illness and/or serious emotional disturbance; manage conflict, promote change and growth, and encourage client development.
Complete documentation and reporting requirements thoroughly and on time.
Travel regularly in the region, transport clients and/or families, and provide direct care and support as needed.
Complete job-specific case management and social services training and maintain ongoing professional education on applicable standards, regulations, laws, compliance, and ethics.
Treat clients with dignity and respect and provide effective, minimally restrictive case management interventions while meeting access standards for timely service.
Meet or exceed departmental productivity standards and ensure clients receive high-quality services.
Deliver treatments and interventions consistent with program intent and outcomes, and comply with applicable laws, regulations, standards, and best practices.
Identify internal and external resources and benefits and connect clients with resources needed to achieve treatment plans and outcomes.
Communicate regularly with supervisors about the application of professional training, best practices, philosophies, and standards.
Maintain respectful, courteous, and professional relationships with clients, families, colleagues, volunteers, donors, vendors, referral sources, and community partners.
Uphold organizational policies, laws, and regulations; model organizational values and steward organizational resources.
Proactively pursue professional development and contribute to a cohesive, positive, and effective team environment.
Perform other related duties as deemed appropriate by the immediate supervisor or designate.