Adult Case Manager

Primary Health Solutions•Moraine, OH

About The Position

The Adult Case Manager delivers Community Psychiatric Support Treatment (CPST) services to adults age 18 and older with complex and multiple service needs. The role involves developing collaborative, goal-oriented treatment plans and supporting clients in achieving identified outcomes. It requires effective time management, independent work in community-based settings, and collaboration with a multidisciplinary team to provide coordinated, client-centered care. The position reports directly to the Assistant Managers of Traditional Case Management and works in guidance and collaboration with other PHS leaders. The Adult Case Manager coordinates client assessment and monitoring, provides crisis intervention, connects clients with community resources, advocates across providers, and supports recovery, coping, and daily functioning. The role also includes therapeutic group work, clinical documentation, required surveys and reporting, and participation in meetings and case conferences.

Requirements

Experience providing case management to adults with severe and persistent mental illness and dual-diagnosed populations.
A bachelor's degree in counseling, social work, human services, or a related field; alternatively, an associate's degree in human services or a related field and at least 3 years of experience working in the field.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups.
Ability to solve practical problems involving varied concrete variables and limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to learn and use a practice management system, electronic medical record, Microsoft Word, text paging, and the Internet.
Excellent written and verbal communication skills.
Ability to work effectively and independently with clinical and administrative staff at health centers and with community leaders.
Strong leadership qualities and leadership experience.
Program development and implementation skills.
Ability to represent the organization effectively in varied settings and with diverse communities.
Understanding and appreciation of diverse cultures.
Ability to perform the essential duties satisfactorily; reasonable accommodation may be made for individuals with disabilities.

Responsibilities

Coordinate ongoing assessment and monitoring of clients and families to support symptom management and optimal functioning.
Provide crisis intervention services for clients in acute distress.
Educate clients about and connect them to community resources and services.
Monitor service delivery and advocate for clients across providers to ensure coordinated care.
Educate clients and families on mental health, symptoms, and medication management.
Promote recovery and self-sufficiency, including development of natural supports.
Deliver interventions that enhance coping and daily functioning at home, work, and in the community.
Lead or co-facilitate therapeutic groups aligned with Individual Service Plan goals.
Meet established productivity standards of 6,4800 annual minutes / 5,400 monthly.
Complete documentation and reporting accurately and on time, maintaining at least 90% on clinical record reviews.
Administer required outcome and satisfaction surveys on schedule.
Maintain compliant clinical records, including timely notes, service plans, updates, and other required documentation.
Complete incident reports as required.
Demonstrate proficiency in agency systems and required technology.
Attend and actively participate in required meetings and case conferences.
Maintain reliable attendance and punctuality.
Complete required training and continuing education to meet licensure and agency standards.
Adhere to professional, ethical, and HIPAA standards and protect confidential information.
Participate in supervision and seek and apply feedback.
Use sound judgment, time management, decision-making, problem-solving, and adaptability in complex situations.
Provide culturally competent and inclusive services.
Participate in quality improvement initiatives.
Demonstrate flexibility and support team coverage as needed.
Communicate professionally and responsively, provide excellent customer service, and collaborate with internal teams and external partners.
Complete assignments accurately and on time; follow emergency protocols and support a safe, clean, and secure environment.
Comply with policies, procedures, and reporting requirements, including those concerning ethical concerns.