Case Manager - Inland Adult

LUTHERAN SOCIAL SERVICES OF NORTHERN CALIFORNIA•Sacramento, CA

2d•$25 - $27•Onsite

About The Position

The Case Manager provides case management to adults or families with disabilities who have experienced chronic homelessness and are now living in transitional or supported housing. The role helps clients achieve stability, self-improvement, and self-sufficiency through individualized, client-focused planning, assessment, crisis intervention, referrals, and collaboration with service providers. Clients may be in recovery from substance use, have mental health diagnoses, or have histories of domestic violence, abandonment, or abuse. The Case Manager supports clients from program entry through discharge, including move-in paperwork and supplies, orientation, regular engagement, development and review of case plans, access to benefits and community services, vocational and educational goals, and planning for housing after the program. The role also provides practical instruction in household maintenance, cleaning, lease expectations, and neighbor relations, and facilitates weekly groups. The position requires accurate and timely case documentation, HMIS entry and updates, participation in staff and program meetings, and attention to office and client safety. The employee works at the assigned program or field office, travels within the regional area, may transport clients, and conducts visits in clients' homes. The role involves access to confidential organizational and client records.

Requirements

Bachelor of Arts or Bachelor of Science degree from an accredited college or university, preferably in a behavioral science, and/or 2–3 years of experience in the human services field.
Ability to work with low-income adults or youth from diverse social and ethnic backgrounds who have a history of homelessness.
Demonstrated knowledge of Housing First and trauma-informed treatment frameworks.
Professional experience working with clients with AOD dependencies, mental health diagnoses, domestic violence histories, abandonment issues, and abuse histories.
Ability to access community-based services and collaborate with other service providers.
Good writing and analytical skills.
Strong organizational skills and ability to multitask and set priorities.
Ability to work independently, make effective decisions, and use supervision as needed.
Ability to work collaboratively in a team setting.
Clean driving record, licensed and registered car, and proof of insurance.
Ability to maintain a strength-based perspective, serve diverse people, treat others with respect and courtesy, maintain open and honest working relationships, uphold high ethical standards, and demonstrate good judgment and common sense.
Ability to perform the job at the assigned program or field office location and travel to locations within the regional area.

Responsibilities

Provide case management to adults or families coming from homelessness who reside in transitional housing.
Support the development of client-focused treatment plans and conduct initial and ongoing client assessments.
Provide crisis intervention, referrals, and collaborative consultation with service providers working with clients.
Develop case plans with clients that address needs such as mental health and AOD treatment, education, employment, budgeting, and parenting skills.
Assist clients in obtaining eligible benefits, including SSI, SSDI, Cal Works, and MediCal.
Maintain accurate, current client case files, including case notes, treatment plans, quarterly summaries, reports, assessments, and other required records.
Attend housing services staff meetings and program meetings.
Model and support appropriate daily living skills, self-care, interpersonal behavior, social relationships, and constructive time management.
Complete psychosocial assessments and move-in paperwork; ensure clients have necessary furniture and supplies; transport clients to program orientation.
Introduce clients to the Ambassador Program, peer support group, and community meeting; arrange daily contacts during the first two weeks and weekly meetings thereafter.
Complete an individualized case plan with each client within the first two weeks of the program.
Maintain an organized and welcoming work and client meeting space, communicate availability for drop-in appointments, identify potential crises, and facilitate weekly groups.
Help clients identify and build natural supports using a family-finding or permanency model, access resources, and revise case plans as needs change.
Support clients' vocational and educational goals, including referrals to LSS vocational services.
Provide referrals for specific needs, including mental health and AOD treatment services.
Begin discharge planning at program entry; help clients identify future housing and assist with alternate housing when needed.
Assist clients with apartment turnover, including cleaning support, final walk-throughs, and key return.
Teach basic household repairs and cleaning, review lease expectations, and discuss being a good neighbor.
Complete weekly case notes and quarterly reviews, update the client list weekly and as caseload changes, and complete HMIS data entry and status updates within required timeframes.
Complete reassessments within 72 hours of the due date and other program-specific paperwork as required.
Identify and report safety hazards and promptly report workplace accidents to a supervisor.
Perform other duties as assigned by the Program Manager.