Adoption Engineer - Federal - ThousandEyes (Remote)
About The Position
The Adoption Engineer is a member of the ThousandEyes Solutions Engineering team responsible for optimizing customer adoption and utilization through best-practice recommendations. Working alongside the Customer Success Specialist, this role serves as a post-sale technical consultant throughout the customer lifecycle and is accountable for customer success, adoption-driven playbooks, product training, and customer roadmaps. The position is customer-facing and involves building trusted-advisor relationships, identifying use cases and strategic initiatives, and helping customers realize the business value of ThousandEyes. The role also maintains services in a FedRAMP-compliant environment and requires U.S. citizenship.
Requirements
- Bachelor’s degree and 5+ years of related experience, or Master’s degree and 3+ years, or PhD and 0+ years of related experience.
- Experience in at least one customer-facing technical function: Technical Support, Solutions Engineering, or Professional Services.
- Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
- Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
- Must be a U.S. citizen; the position may include work that the U.S. government specifies can only be performed by a U.S. citizen on U.S. soil.
Nice To Haves
- Experience delivering technical presentations and demonstrations to technical and business audiences.
- Experience with scripting languages such as Python, Perl, or JavaScript.
- Ability to work independently in a fast-paced environment.
- Experience with ThousandEyes and/or other assurance solutions.
- Experience with the Cisco Networking portfolio.
Responsibilities
- Proactively engage customers to build and maintain trusted-advisor relationships and create technical champions.
- Collaborate with the Customer Success Specialist and Sales team on account strategy.
- Identify customer strategic initiatives and potential use cases.
- Drive adoption through best-practice recommendations and increase the value ThousandEyes delivers to customers’ businesses.
- Identify new and expansion opportunities.
- Share customer feedback and enhancement requests with the Product team.
- Deliver product-update sessions highlighting newly released capabilities.
- Execute adoption-driven playbooks, product training, and customer roadmaps.
- Maintain services in a FedRAMP-compliant environment.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for non-sales roles, subject to Cisco policies
- Sales incentive compensation for employees on sales plans
- Potential grants of Cisco restricted stock units, subject to eligibility and continued employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
