Senior Site Reliability Engineer, Production Engineer - ThousandEyes(Hybrid)
About The Position
As a Senior Site Reliability Engineer, you will lead the design and management of large-scale, highly available distributed systems, collaborating with application teams to ensure the performance, reliability, and security of Cisco ThousandEyes’ SaaS platform. You will deploy resilient AWS cloud-native services and use CNCF-standard tools such as Kubernetes, Prometheus, and service mesh to standardize operations across a multi-region, microservice-based architecture. You will develop automation for service operations, including deployment, chaos testing, and everything-as-code strategies, establishing guardrails for a rapidly growing infrastructure. You will identify and resolve operational obstacles and help keep the platform scalable under substantial daily data volumes. The role focuses on mission-critical engineering, complex scaling challenges, and the reliability of a global platform. The role follows a hybrid work model, with in-office attendance two times a week in San Francisco, Seattle, Austin, or New York.
Requirements
- Bachelor’s degree and 7 years of related experience, or master’s degree and 4 years of related experience, or PhD and 1 year of related experience, or equivalent related work experience.
- Proficiency in software development with languages such as Python or Go.
- Ability to build and implement scalable, well-tested, security-focused solutions that integrate security protocols throughout the development and deployment lifecycle.
- Strong understanding of Unix/Linux systems, including kernel, system libraries, file systems, and client-server protocols.
- Knowledge of Site Reliability principles, including incident response, change management, distributed systems, deployment strategies, and SLOs.
Nice To Haves
- Familiarity with procedures for operating a large-scale, highly available enterprise platform.
- Excellent communication and documentation skills.
- Strong sense of ownership, drive, and attention to detail.
- Expert-level knowledge of Kubernetes and its ecosystem.
- In-depth knowledge of cloud providers, preferably AWS.
Responsibilities
- Lead the design and management of large-scale, highly available distributed systems.
- Collaborate with application teams to ensure the performance, reliability, and security of the SaaS platform.
- Deploy resilient AWS cloud-native services and standardize operations across a multi-region, microservice-based architecture using tools such as Kubernetes, Prometheus, and service mesh.
- Develop automation for service operations, including deployment and chaos testing, and implement everything-as-code strategies.
- Identify and resolve operational obstacles to help ensure the platform remains scalable under substantial daily data volumes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Birthday paid day off
- Paid year-end holiday shutdown
- Personal wellness days
- Flexible vacation time off for eligible exempt employees
- Paid vacation time for non-exempt employees
- Sick time off
- Additional paid time away may be requested for critical or emergency issues for family members
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
