Admitting Officer

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Admitting Officer is responsible for efficiently and accurately registering patients seeking medical services. The role focuses on gathering patient information, verifying insurance coverage, and completing admission paperwork. This position does not require patient care and is based onsite at The Brigham and Women's Hospital, Inc., at 75 Francis Street. It is a regular position scheduled for 40 hours per week on the evening shift.

Requirements

High school diploma or equivalent.
Experience in a healthcare or customer service role is preferred, with 2–3 years indicated.
Excellent communication and interpersonal skills to interact effectively with patients and healthcare professionals.
Strong attention to detail and accuracy when entering patient information and maintaining records.
Familiarity with electronic health records (EHR) systems and basic computer proficiency.
Empathy and compassion when supporting patients and their families.
Ability to handle confidential and sensitive information with discretion and professionalism.
Strong organizational and time management skills for a fast-paced admissions environment.

Nice To Haves

2–3 years of experience in a healthcare or customer service role.

Responsibilities

Welcome patients and visitors, obtain their personal and medical information, and enter it into the facility's electronic health records (EHR) system.
Coordinate with patients and insurance companies to verify coverage and eligibility for medical services.
Assist patients in completing admission forms, consent documents, and other paperwork required for their visit.
Communicate with patients, families, and caregivers about the admissions process, required documents, and necessary preparations.
Protect patient confidentiality and comply with privacy standards, including HIPAA guidelines.