Admitting Counselor

AHMC Healthcare•Whittier, CA

About The Position

Under general supervision, the Admitting Counselor registers ER, inpatient, outpatient, and ancillary patients, compiling complete and accurate information for hospital records and timely reimbursement. The role maintains effective patient flow and completes the admitting process promptly to support timely patient treatment. It also maintains effective working relationships with coworkers, nurses, physicians, and other hospital staff to support effective workflow. The Admitting Counselor greets and assists customers and visitors in person and by telephone, using guest-relations techniques while professionally representing AHMC-WHMC’s visions and values. The position performs patient registration, pre-admission, discharge, and in-house transfer procedures; maintains admission and ER discharge logs; handles patient valuables; and calculates patient financial responsibility, collects and posts payments, and issues receipts. The role follows hospital and departmental policies, safety practices, confidentiality requirements, quality-improvement processes, and service expectations, while contributing to teamwork, productivity, and cost-effective use of organizational resources.

Requirements

High school diploma.
Current BCLS certificate.
Ability to communicate clearly and listen effectively.
Ability to work with diverse patient, staff, and physician populations in difficult and stressful situations.

Nice To Haves

One year of experience in a hospital setting is preferred.

Responsibilities

Register ER, inpatient, outpatient, and ancillary patients accurately and promptly; enter information into the computer and perform pre-admission procedures.
Complete patient discharge and in-house transfer procedures accurately.
Maintain admission and ER discharge logs with complete and accurate patient information.
Collect, log, and secure patient valuables according to procedure.
Estimate patient financial responsibility, attempt collection where applicable, post payments, and issue accurate receipts.
Collect and post payments from ancillary departments and issue receipts accurately.
Count and verify the departmental cash box at 1:00 p.m. daily.
Obtain necessary patient signatures, witness and stamp forms, and complete required consent procedures.
Provide courteous, professional service to patients, visitors, and callers; use approved hospital scripts and acknowledge people promptly.
Follow hospital and departmental policies, procedures, safety requirements, Standard Precautions, and confidentiality and patient-rights requirements.
Participate in performance and process improvement, identify service or care improvement opportunities, and report problems and outcomes to management as appropriate.
Maintain accurate and legible work, complete required logs and quality controls, and keep the work area neat and equipment maintained.
Prioritize work, manage time, maintain productivity, use good judgment, and seek assistance when appropriate.
Maintain effective working relationships and support teamwork across departments.
Complete annual requirements, competencies, mandatory updates, and required meetings; remain current in the professional field.
Use personnel and supplies cost-effectively and identify potential cost-saving strategies.
Perform other duties or responsibilities as assigned.