Admitting Counselor

AHMC Healthcare•Whittier, CA

4d•$23 - $25

About The Position

Under general supervision, the Admitting Counselor registers ER, inpatient, outpatient, and ancillary patients and compiles complete and accurate information for hospital records and timely reimbursement. The role supports effective patient flow and completes admissions promptly to assist with timely patient treatment. It maintains effective working relationships with coworkers, nurses, physicians, and other hospital staff to support workflow. The Admitting Counselor greets and assists customers and visitors in person and by telephone, using guest-relations techniques while professionally representing AHMC-WHMC’s visions and values.

Requirements

High school diploma.
Current BCLS certificate.
One year of experience in a hospital setting is preferred.

Nice To Haves

One year of experience in a hospital setting.

Responsibilities

Demonstrate courteous, polite, friendly, and cooperative behavior and support activities that promote customer satisfaction.
Use approved hospital scripts when answering telephones and acknowledge patients, guests, and others promptly.
Assist with answering call lights when on nursing units, including within five minutes for nursing personnel.
Communicate and follow the organizational chain of command regarding patient-care or service issues when appropriate.
Follow hospital and departmental policies and procedures and participate in performance and process improvement activities.
Suggest improvements, intervene to correct patient or system problems, and notify the manager or director of actions and outcomes.
Complete required logs and quality controls according to hospital and department requirements.
Maintain a professional appearance, wear the hospital ID badge while on duty, and complete accurate, neat, and legible work.
Maintain a safe and orderly work area, maintain equipment in accordance with health and safety codes, use Standard Precautions in patient contacts, and report safety issues and equipment failures.
Keep patient records and other sensitive hospital and employee information confidential, and respect patient privacy, cultural diversity, and dignity.
Prioritize work, manage time, maintain attendance and punctuality, and follow scheduled work and meal-period clock procedures.
Identify opportunities to improve service or care, participate in committees, remain current in the professional field, and attend 90% of required meetings.
Use personnel and supplies cost-effectively and identify cost-saving strategies.
Maintain productivity, prioritize work, respond to difficult situations with self-control and a positive attitude, make sound decisions, and seek assistance when appropriate.
Maintain required licensure, certifications, education, and mandatory requirements; complete annual requirements, departmental competencies, and mandatory updates on time.
Communicate and listen effectively, work with diverse populations in difficult or stressful situations, support teamwork and Target 100 values, and use constructive criticism to improve practice.
Perform other assigned duties and responsibilities.
Register patients courteously and complete registration, pre-admission, and patient-discharge procedures accurately and promptly, including accurate computer data entry.
Maintain admit and ER discharge logs accurately and completely.
Collect, log, and secure patient valuables according to procedure.
Estimate patient financial responsibility, attempt collection when the patient has financial liability, post payments, issue receipts, and collect and receipt monies from ancillary departments accurately.
Complete in-house patient transfer and discharge procedures accurately.
Count and verify the departmental cash box at 1:00 p.m. daily.
Obtain required patient signatures, witness them, and stamp forms.