Admitting Clerk

Community Health Systems•Jefferson City, TN

About The Position

The Admitting Clerk facilitates the efficient admission and registration of patients. The role ensures accuracy in documentation, insurance verification, and financial counseling while providing exceptional customer service, supporting patient safety, and maintaining compliance with facility policies and regulatory requirements. The clerk also supports communication and coordination among patients, families, physicians, and facility departments.

Requirements

0–2 years of admissions, customer service, and/or public relations experience required.
Strong interpersonal and communication skills for interacting effectively with patients, families, and healthcare staff.
Proficiency in electronic registration and order entry systems.
Knowledge of insurance verification and billing processes.
Ability to handle sensitive information confidentially and professionally.
Strong attention to detail and organizational skills to ensure accurate documentation.
Excellent multitasking abilities for managing a fast-paced environment effectively.

Nice To Haves

1–2 years of experience in a healthcare setting preferred.

Responsibilities

Register patients accurately and efficiently, enter required information into the registration system, and obtain signatures on consent and authorization forms.
Verify insurance coverage and identify appropriate plan codes to support accurate billing and prompt payment.
Review and explain legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
Counsel self-pay patients on procedure costs, payment options, and available financial resources, and document interactions thoroughly.
Secure and log patient valuables upon admission and ensure their proper tracking and safekeeping.
Place identification armbands on patients to support accurate identification and continuity of care.
Read physician orders to determine registration processes and ensure accurate order entry for ancillary departments.
Notify relevant departments or physicians of patient arrivals and follow up on delays to support timely service.
Assist with inpatient bed assignments by coordinating with nursing supervisors to match patient needs with available resources.
Operate a multi-line telephone system, manage incoming and outgoing calls, and relay messages promptly and accurately.
Maintain effective communication during emergency codes and support facility emergency plans as required.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.