Admissions Specialist-Full-Time Day's

Texas Health Resources•Fort Worth, TX

3d•Onsite

About The Position

The Admissions Specialist works in Patient Access at Texas Health Harris in Fort Worth, Texas. The role interacts professionally and respectfully with internal and external customers and provides customer service to patients and visitors. The team offers a collaborative work environment, resources from other Patient Access areas, and cross-training opportunities. The position gathers patient financial and demographic information, supports insurance benefit verification and pre-certification, prepares and explains required documents, and ensures appropriate consents and documentation. It helps maximize reimbursement, prevent insurance denials, and reduce accounts receivable by explaining financial obligations and collecting applicable payments. The specialist also follows relevant regulations and organizational policies and meets customer service and productivity guidelines. The schedule is Friday, Saturday, and Sunday during the day. Texas Health describes mentorship, comprehensive training, leadership resources, and opportunities for growth.

Requirements

High school diploma or equivalent required.
One year of customer service experience required.
Good written, oral, and telephone communication skills.
Knowledge of general office equipment, PCs, and associated software packages.

Nice To Haves

CHAA (Certified Healthcare Access Associate) certification upon hire preferred.
Ability to type 35 words per minute, corrected for errors, preferred.
General knowledge of medical terminology preferred.

Responsibilities

Accurately gather complete financial and demographic information to support efficient medical records and billing processes.
Obtain and/or update verification of benefits and pre-certification for applicable tests and procedures.
Prepare, present, and explain applicable legal, ethical, and compliance documents; ensure appropriate parties sign required consents and maintain related documentation.
Identify insurance carriers and benefits appropriately to maximize reimbursement and prevent denials through timely admission notification to insurance carriers.
Help patients understand their financial obligations and collect co-payments, self-pay deposits, and patient balances.
Comply with applicable regulations and entity or system policies and procedures.
Meet customer service and productivity guidelines established by applicable leadership.
Interact professionally and respectfully with internal and external customers and provide customer service to patients and visitors.