Admissions Representative

Aviation Institute of Maintenance•Phoenix, AZ

8d•Onsite

About The Position

The Aviation Institute of Maintenance (AIM) is seeking an Admissions Representative for its Phoenix campus. The representative is the first point of contact for prospective students interested in AIM’s FAA-approved aviation maintenance technician programs. The role involves building trust, communicating clearly, following up promptly, and supporting prospective students throughout the admissions and enrollment process in a fast-paced, goal-driven environment. Success is measured in part by enrollment performance indicators, including outreach volume, contact-to-appointment conversion, application completion, and closing ratios. The position follows a rotating schedule: two days per week from 10:00 AM to 7:00 PM, two days per week from 9:00 AM to 6:00 PM, Fridays from 8:00 AM to 5:00 PM, and rotating Saturdays from 9:00 AM to 1:00 PM. Compensation is up to $27 per hour, based on experience and qualifications. The position is based at AIM’s Phoenix campus, at 4025 S 32nd St, Phoenix, AZ 85040.

Requirements

High school diploma or GED.
Proven experience in sales or customer service, with a record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios.
Strong written and verbal communication skills, with the ability to connect with diverse audiences.
Excellent time management and ability to multitask effectively in a high-volume environment.
Proficiency in Microsoft Office Suite and comfort learning CRM and enrollment management systems.
Flexible availability for occasional evenings and one Saturday per month.

Nice To Haves

Associate’s degree or higher.
One or more years of admissions experience in a proprietary (for-profit) post-secondary educational setting.
A strong interest in education and the impact of skilled-trade careers.
Consistent energy, a positive attitude, initiative, accountability, and the ability to stay organized and meet deadlines.

Responsibilities

Manage prospective student inquiries by phone, email, and in-person or virtual meetings, responding promptly and professionally.
Assess prospective students’ goals, backgrounds, and eligibility to identify an appropriate program fit.
Guide students through the admissions process, including inquiry, appointment setting, interview, application, documentation, and enrollment.
Meet and exceed enrollment KPIs, including outreach volume, contact-to-appointment conversion rates, application completion rates, and closing ratios.
Follow up proactively with prospective students to maintain momentum and resolve barriers to enrollment.
Maintain accurate records of application status and pipeline activity in the CRM.
Represent AIM at open houses, career fairs, and community recruitment events.