Admissions Patient Coordinator

Giving Home Health Care•Amarillo, TX

84d•$24 - $29

About The Position

Giving Home Health Care has supported individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy since 2012. The organization provides personalized, in-home care across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah. The Admissions Patient Coordinator is a patient-facing member of the Admissions Department who supports patients throughout the Initial Home Health Care admissions and authorization process. The role coordinates physician appointments, nursing assessments, home visits, caregiver onboarding, required documentation, and patient communication to help ensure services begin on time. The coordinator provides education, support, advocacy, and ongoing communication to patients and families from initial approval through care initiation, working with providers and interdisciplinary teams in a fast-paced healthcare environment. The position requires strong organization, communication, problem-solving, and time-management skills, along with compassion, adaptability, attention to detail, and the ability to work independently while collaborating with patients, caregivers, healthcare providers, and internal teams. Local travel for home visits and physician appointments is required, as is flexible availability outside normal business hours when patient needs require it. Compensation is $24–$29 per hour, based on experience.

Requirements

High school diploma or equivalent.
Valid driver’s license, current auto insurance, and a dependable personal vehicle for patient visits and local travel.
Ability to travel locally for patient home visits, physician appointments, and operational support as needed.
Ability to work independently with minimal supervision while managing a high-volume caseload and competing priorities.
Computer literacy and comfort using laptops, tablets, EMR systems, Salesforce, Microsoft Office Suite, and operational software platforms.
Strong written and verbal communication skills, including the ability to communicate professionally and compassionately with patients, families, providers, and interdisciplinary teams.
Excellent organizational and time-management skills, attention to detail, problem-solving ability, and adaptability in a fast-paced environment.
Understanding of HIPAA regulations and commitment to patient confidentiality and compliance standards.
Flexible availability outside normal business hours as patient needs require.

Nice To Haves

2–5 years of experience in healthcare coordination, admissions, patient navigation, scheduling, case management, customer service, or related healthcare roles.
Healthcare or home health experience.

Responsibilities

Serve as the primary patient contact throughout the Initial Home Health Care admissions and onboarding process, providing consistent communication, support, and advocacy.
Manage an independent caseload through admissions, authorization, and onboarding, maintaining timely workflow progression and follow-up.
Coordinate physician appointments, nursing assessments, home visits, caregiver onboarding, and required documentation to support timely service initiation.
Conduct home visits to establish patient relationships, explain the home health program, assess needs, collect documentation, and support onboarding.
Attend physician appointments as a patient advocate and facilitate communication among providers, patients, and internal departments; obtain required signatures, documentation, and physician orders.
Collaborate with patients, families, physician offices, Resource Nurses, Authorization Specialists, Writing, Staffing, and operational departments to support continuity of care and timely workflows.
Obtain, upload, route, and track visit notes, Plans of Care, Letters of Medical Necessity, assessments, and physician documentation.
Coordinate Durable Medical Equipment requests, communicate patient needs to relevant departments, and educate patients about equipment expectations and usage.
Make courtesy, milestone, and follow-up calls about approvals, onboarding status, scheduling, authorization progress, and care initiation.
Maintain accurate documentation, workflow updates, provider information, and patient records in Salesforce, EMR systems, and internal platforms within required timelines.
Assist with caregiver onboarding, including credentialing communications, scheduling, onboarding tasks, and readiness for patient assignments.
Identify barriers, workflow delays, patient concerns, and compliance issues, and escalate concerns appropriately.
Collaborate with Admissions Leads and interdisciplinary teams while independently prioritizing tasks and competing responsibilities.
Review and monitor workflow reports, patient progression data, and operational metrics to support departmental goals, accountability, and quality standards.
Provide exceptional customer service and build compassionate, professional relationships with patients, families, caregivers, and healthcare providers.
Support additional operational needs and assist team members as necessary to meet patient needs and departmental objectives.
Meet and exceed established productivity, quality, workflow, and patient satisfaction metrics.

Benefits

Paid Time Off with additional accrual opportunities based on tenure.
Sick Leave and Bereavement Leave.
9½ paid holidays, plus floating holidays and a birthday holiday.
Overtime pay at time and a half.
Medical, dental, vision, and life insurance effective after the first full month of employment; company-paid dental, vision, and term life coverage.
401(k) plan with company match.
$150 annual Lifestyle Reimbursement Program.
Mental wellness support through Modern Health for employees and dependents.
Mileage reimbursement at federal reimbursement rates.
Tuition Reimbursement Program.
$100 monthly cell phone reimbursement after one month of employment.
Employee Assistance Program.
Employee Appreciation Program.