Admissions Lead Inquiry Coordinator

Wheaton College•Chicago, IL

4d•$43,000 - $45,000

About The Position

The Admissions Lead Inquiry Coordinator engages prospective students and families during the early stages of undergraduate admissions recruitment and reports to a Recruitment Success Manager. The role manages inquiry follow-up and provides timely, personalized outreach to encourage prospective students to connect with admissions counselors, schedule campus visits, attend recruitment events, and begin the application process. The Coordinator recruits, trains, schedules, and supervises student employees conducting outreach to meet contact and conversion goals. This is a full-time position with varied office hours, including evening hours to supervise student calling teams. The stated salary range is $43,000–$45,000. The role supports Wheaton College admissions outreach and uses Slate CRM to maintain records of outreach activity, communication history, student engagement, and follow-up.

Requirements

Bachelor’s degree required.
Excellent interpersonal communication skills and ability to engage high school students and their parents effectively by phone, email, and text.
Reliable organizational skills and attention to detail, with ability to manage high volumes of communication and follow-up.
Initiative for independent work and ability to collaborate positively with the outreach team.
Ability to manage schedules, prioritize outreach activities, and hold the outreach team accountable.
Affirm the Wheaton College Statement of Faith as a faithful expression of personal theological convictions.
Affirm the biblical standards for Christian character and God-honoring behavior described in the Wheaton College Community Covenant and adhere to them in personal practice.
Support the Wheaton College Christ-Centered Diversity Commitment, Gender Equity Vision Statement, and Convictions on Human Sexuality.

Nice To Haves

1–3 years of professional experience in admissions, recruitment, communications, customer service, or a related field.
Experience with Slate CRM or similar database software.
Familiarity with the undergraduate admissions process and Christian liberal arts education.

Responsibilities

Coordinate engagement and follow-up for prospective student inquiries generated through search campaigns, web forms, recruitment events, referrals, and other channels.
Establish and maintain inquiry follow-up processes, communication schedules, and service standards.
Recruit, train, schedule, and supervise student outreach employees; coach them, set measurable goals, recognize performance, and build a positive team culture.
Develop and maintain outreach scripts, email and text templates, communication procedures, and training resources in coordination with recruitment leadership.
Engage prospective students and families through phone, email, text, and other approved communication channels.
Provide accurate information about Wheaton College academic programs, student life, admissions requirements, campus visits, application processes, and deadlines; respond to initial questions and refer students to appropriate campus resources.
Encourage prospective students to schedule campus visits, attend recruitment events, meet with admissions counselors, and begin an application.
Identify highly engaged or priority prospective students and facilitate timely connections with admissions counselors or campus partners.
Conduct follow-up outreach to inactive or unresponsive prospective students.
Maintain accurate outreach activity, communication history, student engagement, and follow-up records in Slate CRM.
Collaborate with admissions counselors and recruitment teams to coordinate inquiry follow-up with recruitment territories, student interests, and enrollment priorities.
Identify recurring student questions, barriers to engagement, and opportunities to improve inquiry follow-up, and share observations and recommendations with recruitment leadership.
Develop and maintain process documentation for inquiry management, student outreach, and communication procedures.
Support additional admissions outreach initiatives, recruitment events, and special projects as needed.