Admissions Lead Inquiry Coordinator

Wheaton College•Chicago, IL

About The Position

The Admissions Lead Inquiry Coordinator reports to a Recruitment Success Manager and engages prospective students and families during the early stages of undergraduate admissions recruitment. The role manages inquiry follow-up and provides timely, personalized outreach to encourage prospective students to connect with admissions counselors, schedule campus visits, attend recruitment events, and begin the application process. The Coordinator also recruits, trains, schedules, and supervises student employees who conduct outreach to achieve contact and conversion goals. This is a full-time position with varied office hours, including evening hours to supervise student calling teams. The position pays $43,000–$45,000. The job description is dated October 2026.

Requirements

Bachelor’s degree required.
Excellent interpersonal communication skills and ability to engage high school students and their parents effectively by phone, email, and text.
Reliable organizational skills and attention to detail, with the ability to manage high volumes of communication and follow-up.
Initiative for independent work and a positive approach to collaboration with the outreach team.
Ability to manage schedules, prioritize outreach activities, and hold the outreach team accountable.
Affirm the Wheaton College Statement of Faith as a faithful expression of one’s theological convictions.
Affirm the biblical standards for Christian character and God-honoring behavior described in the Wheaton College Community Covenant and adhere to them in personal practice.
Support the Wheaton College Christ-Centered Diversity Commitment, Gender Equity Vision Statement, and Convictions on Human Sexuality.

Nice To Haves

1–3 years of professional experience in admissions, recruitment, communications, customer service, or a related field.
Experience with Slate CRM or similar database software.
Familiarity with the undergraduate admissions process and Christian liberal arts education.

Responsibilities

Coordinate engagement and follow-up for prospective student inquiries generated through search campaigns, web forms, recruitment events, referrals, and other channels.
Establish and maintain inquiry follow-up processes, communication schedules, and service standards.
Recruit, train, schedule, and supervise student outreach employees; coach them, set measurable goals, recognize performance, and develop a positive team culture.
Develop and maintain outreach scripts, email and text templates, communication procedures, and student employee training resources in coordination with recruitment leadership.
Engage prospective students and families by phone, email, text, and other approved channels, building early relationships and encouraging continued interest in Wheaton College.
Provide accurate information about academic programs, student life, admissions requirements, campus visits, application processes, and deadlines; answer initial questions and refer students to appropriate campus resources.
Encourage prospective students to schedule campus visits, attend recruitment events, meet with admissions counselors, and begin an application.
Identify highly engaged or priority prospective students and facilitate timely connections with admissions counselors or campus partners.
Conduct follow-up outreach to inactive or unresponsive prospective students.
Maintain accurate records of outreach activity, communication history, student engagement, and follow-up in Slate CRM.
Collaborate with admissions counselors and recruitment teams to coordinate inquiry follow-up with recruitment territories, student interests, and enrollment priorities.
Identify recurring student questions, barriers to engagement, and opportunities to improve inquiry follow-up, and share observations and recommendations with recruitment leadership.
Develop and maintain process documentation for inquiry management, student outreach, and communication procedures.
Support additional admissions outreach initiatives, recruitment events, and special projects as needed.